Customer Success Manager
Skills
- Strong relationship building and communication skills.
- Proactive customer engagement and account management.
- Experience with GTM tools such as Salesforce.com and Outreach.io.
- Proficiency in Microsoft Office.
- Ability to work effectively in a high-ownership environment.
Responsibilities
- Own a portfolio of think-cell’s most strategic, fully penetrated accounts.
- Serve as the primary post-sales relationship owner, focused on maximizing retention and long-term value.
- Partner with champions and executive sponsors to drive product adoption, resolve issues, and uncover new use cases.
- Orchestrate executive business reviews, track adoption metrics, and align on success plans.
- Monitor account health and proactively mitigate churn through deep engagement and value delivery.
- Identify opportunities to evangelize new features or product enhancements within high-value accounts.
Education
- Relevant education background preferred but not explicitly specified.
Benefits
- Comprehensive medical, dental, and vision insurance.
- Disability and parental leave.
- Paid time off.
- 401(k) contribution.
- Supportive and inclusive company culture.
Average salary estimate
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think-cell is the world’s leading productivity software for creating data-driven presentations in Microsoft PowerPoint, enabling users to generate sophisticated charts with ease while saving substantial time (based on a study, users save as much a...
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