Manager, Client Services

Location(s):

United States of America

City/Cities:

Atlanta

Travel Required:

00% - 25%

Relocation Provided:

No

Job Posting End Date:

October 27, 2025

Shift:

Job Description Summary:

We are seeking an accomplished and inspiring Manager, Client Services to lead a team of 20+ Customer Engagement Associates in delivering a superior, seamless customer experience to our North America Operating Unit (NAOU) customers. The ideal candidate is a skilled people leader with a passion for innovation, emerging technologies, and customer-centric strategies. You will guide and develop your team to exceed customer expectations, foster growth, and drive transformational change in how we connect with and serve our customers.

Key Responsibilities

• Leadership & Team Development:
  • Lead, coach, and mentor a team of 20 Customer Engagement Associates to achieve performance goals and deliver exceptional customer service.
  • Cultivate a high-performance culture that prioritizes collaboration, accountability, and continuous improvement.
  • Provide regular feedback, recognition, and career development opportunities to team members.

• Customer Experience Excellence:
  • Implement strategies to deliver a consistent, personalized, and proactive customer engagement model.
  • Analyze customer feedback, identify trends, and drive improvements in processes, policies, and tools to enhance the customer journey.
  • Ensure timely resolution of customer inquiries and issues, focusing on quality and satisfaction.

• Innovation & Technology Adoption:
  • Champion the use of innovative tools, systems, and processes to improve the efficiency and effectiveness of customer engagement.
  • Partner with technology teams to identify, test, and integrate best-in-class digital solutions.
  • Explore and apply AI capabilities to optimize customer interaction and drive personalized experiences.

• Change Leadership:
  • Act as a change agent to drive organizational shifts, new processes, and technology adoption within the team.
  • Communicate a clear vision for transformation and ensure strong alignment with company strategic objectives.
  • Foster a growth mindset within the team, promoting adaptability and resilience.

• Performance Management:
  • Track and analyze key performance indicators (KPIs) and service metrics.
  • Implement insights to continuously refine engagement strategies and business outcomes.

Qualifications

• Bachelor’s degree preferred, relevant skills and experience also considered.
• Proven expertise in driving 'Contact Center of the Future' initiatives, leveraging cutting-edge tools, technologies, and innovation.
• Proven success in managing a large customer-facing team (preferably 15+ associates).
• Strong people leadership skills with a track record of developing talent and building engaged high-performing teams.
• Experience leading change and implementing innovative solutions in customer service or engagement environments.
• Knowledge of emerging technologies with demonstrated interest or experience in AI-enabled tools and solutions.
• Analytical thinker with the ability to translate data into actionable strategies.
• Excellent communication and interpersonal skills.
• Growth-minded with a passion for learning, problem-solving, and continuous improvement.

Why Join Us

• Opportunity to shape the customer experience strategy.
• Be part of a dynamic, forward-thinking team dedicated to leveraging technology and innovation.
• Lead impactful projects that drive value for both customers and the associates.
• Work in an environment that values curiosity, adaptability, and leadership at all levels.

The Coca-Cola Company will not offer sponsorship for employment status (including, but not limited to, H1-B visa status and other employment-based nonimmigrant visas) for this position. Accordingly, all applicants must be currently authorized to work in the United States on a full-time basis and must not require The Coca-Cola Company's sponsorship to continue to work legally in the United States.

Skills:

Change Management, Curious Mindset, Customer Engagement, Customer Experience (CX), Customer Service Operations, Emerging Technologies, Forward Thinking, Innovative Solutions, People Leadership, Process Improvements, Talent Development, Team Leadership, Technology Adoption

Pay Range:

$100,000 - $124,000

Base pay offered may vary depending on geography, job-related knowledge, skills, and experience. A full range of medical, financial, and/or other benefits, dependent on the position, is offered.

Our Purpose and Growth Culture:

We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what’s possible and believe in continuous learning to improve our business and ourselves. We focus on four key behaviors – curious, empowered, inclusive and agile – and value how we work as much as what we achieve. We believe that our culture is one of the reasons our company continues to thrive after 130+ years. Visit Our Purpose and Vision to learn more about these behaviors and how you can bring them to life in your next role at Coca-Cola.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. When we collect your personal information as part of a job application or offer of employment, we do so in accordance with industry standards and best practices and in compliance with applicable privacy laws.