Team Manager - Luxury Concierge
Do you thrive on leading high-performing teams and delivering exceptional service?
Are you a hands-on leader who can balance strategy and execution while motivating others to achieve excellence?
At Ten Lifestyle Group, we elevate the lives of high-net-worth individuals through world-class lifestyle management. As a Team Manager, you’ll lead a group of Lifestyle Managers to deliver seamless, extraordinary service—while ensuring we hit performance and satisfaction targets.
We’re growing our U.S. presence and are looking for a passionate leader to help drive service excellence in either New York.
About the Role
As a Team Manager, you’ll be responsible for a team of 5–17 Lifestyle Managers, ensuring they deliver personalized, high-touch support for our members. From day-to-day coaching to big-picture strategy, you’ll guide your team to success while maintaining a positive, motivated environment.
This is a fantastic opportunity for someone who has experience leading service or sales teams and is ready to make a measurable impact in the luxury travel and concierge space.
Key Responsibilities
Service Delivery & Operational Leadership
- Lead daily service operations, ensuring full coverage across shifts (weekends, evenings, holidays).
- Maintain performance KPIs and ensure the team meets service level agreements.
- Coordinate with IT and Finance to resolve team support issues efficiently.
- Identify and implement changes that improve profitability, client satisfaction, and operational excellence.
Team Coaching & Performance
- Provide consistent coaching, 1:1s, and performance reviews (monthly + quarterly).
- Monitor service quality by reviewing requests, emails, and calls.
- Use QA data to deliver real-time feedback and improve outcomes.
- Recognize individual successes and build team morale through appreciation and acknowledgment.
Leadership & Culture
- Set clear expectations and SMART goals that align with business objectives.
- Be a role model of Ten’s values—professionalism, empathy, adaptability, and excellence.
- Communicate key business updates and foster a sense of community within your team.
- Drive succession planning and support career development pathways for high performers.
Why Ten Lifestyle Group?
- Leadership with Purpose: Empower a high-performing team to deliver exceptional service and results.
- Global Culture: Join a collaborative, mission-driven company that is also a proud Certified B Corp.
- Career Progression: Clear advancement opportunities within our global service organization.
- Impactful Work: Shape unforgettable experiences for high-net-worth clients around the world.
- Supportive Environment: Work with passionate colleagues, receive structured training, and have your voice heard.
Education & Experience
- Bachelor's degree or equivalent combination of education and leadership experience.
- Experience in hospitality, luxury concierge, travel services, or customer service leadership.
Skills & Attributes
- Proven team management with a focus on performance and accountability.
- Strong commercial awareness and ability to coach teams toward revenue goals.
- Excellent verbal and written communication.
- Calm under pressure with strong decision-making skills.
- Experience supporting high-net-worth or VIP clientele preferred.
- Tech-savvy and organized with solid time management.
- Competitive base salary + performance bonuses
- Comprehensive benefits including:
- Health, dental, vision, life insurance
- 401(k) and retirement plans
- Paid time off, parental leave
- Tuition reimbursement & development programs
- Employee discounts & global partner access
- Hybrid work flexibility and wellness support
Who We Are
Ten Lifestyle Group is the global leader in luxury concierge services, delivering bespoke solutions in travel, dining, entertainment, and more. We partner with some of the world’s most respected brands to serve an elite clientele. As a Certified B Corporation, we champion sustainability, diversity, and social responsibility.
How We Work — Our Values
As a Team Manager, you’ll live our values daily:
- Member Focused: Always delivering personalized, top-tier experiences.
- Trustworthy: Acting with integrity and professionalism.
- Pioneering: Embracing innovation and inspiring your team to do the same.
Apply now to lead a passionate team and elevate luxury service with Ten Lifestyle Group.
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