Customer Success Coordinator (Remote - US)

This position is posted by Jobgether on behalf of Stack Sports. We are currently looking for a Customer Success Coordinator in United States.

As a Customer Success Coordinator, you’ll act as the vital connection between a leading sports registration platform and the rowing community—supporting athletes, coaches, clubs, and event organizers. Your mission is to deliver outstanding service, ensuring a seamless registration experience for users while building strong relationships with clients. From onboarding new organizations to resolving technical issues and improving user documentation, your contributions will shape customer satisfaction and product evolution. The ideal candidate is both detail-oriented and passionate about sports, eager to make a meaningful impact in a dynamic and collaborative environment.

Accountabilities:

• Manage a portfolio of rowing clubs and regattas, serving as the primary point of contact for client needs.
• Conduct onboarding and training sessions for new users and lead client webinars.
• Offer expert-level customer support for registration processes, technical issues, and platform configuration.
• Assist athletes and parents with registrations, payment processing, and account-related concerns.
• Document and escalate complex issues while maintaining consistent communication with clients.
• Maintain a deep understanding of rowing competition formats, event logistics, and seasonal cycles.
• Create training resources and knowledge base documentation to enhance user experience.
• Gather client feedback to inform product improvements and align services with evolving needs.

• Bachelor’s degree in Business, Communications, Sports Management, or related field.
• Strong written and verbal communication skills with the ability to simplify technical concepts.
• Excellent organizational skills and the ability to juggle multiple tasks independently.
• Problem-solving mindset with a proactive and client-focused approach.
• 1–2 years of experience in customer service or account management, ideally within a SaaS environment.
• Familiarity with CRM systems and help desk tools (e.g., JIRA, Confluence) is a plus.
• Previous experience in rowing (athlete, coach, regatta organizer, or club admin) is highly desirable.
• Knowledge of rowing regulations and competitive structures (e.g., USRowing, Rowing Canada Aviron).
• Technical aptitude and comfort learning new digital platforms and payment systems.

• Competitive base salary of $40,000/year with performance-based incentives.
• Comprehensive medical, dental, and vision coverage.
• Opportunities for career advancement and personal growth.
• Flexible work options including hybrid or fully remote arrangements.
• Supportive, collaborative team culture with a direct impact on product development.

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.
When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly.
🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements.
📊 It compares your profile to the job’s core requirements and past success factors to determine your match score.
🎯 Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role.
🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.

The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role.
Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team.

Thank you for your interest!

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