Customer Service Representative
Skills
- Strong phone communication and active listening skills
- Problem-solving ability for routine and complex issues
- Understanding of healthcare terminology and service level agreements
- Customer service experience in remote call-center settings
- Ability to prioritize and organize work independently
- Team collaboration skills
Responsibilities
- Provide phone support to resolve customer questions and issues with understanding of internal and external factors.
- Actively listen and ask appropriate questions to identify and investigate underlying issues.
- Maintain productive caller relationships by managing conversations and providing timely updates during issue resolution.
- Demonstrate knowledge of healthcare terminology, products, services, and regulatory compliance.
- Communicate caller issues and trends to Subject Matter Experts and educate callers on available services.
- Refer callers to appropriate resources as needed.
Education
- High school diploma or equivalent
Benefits
- Work remotely from eligible states in the US
- Opportunity to impact healthcare delivery
- Inclusive workplace committed to diversity, equity, inclusion, and belonging
- Competitive hourly compensation
Average salary estimate
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