Associate Renewal Specialist

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With a global footprint spanning more than 80 countries and including over 75% of the Fortune 100, Perforce Software, Inc. is trusted by the world’s leading brands to deliver solutions for the toughest challenges. The best run DevOps teams in the world choose Perforce.  

Position Summary

The Associate Renewals Specialist is responsible for managing the renewal process for an assigned portfolio of products, as well as license management, quotes, order processing, order fulfillment, post-sales activities, and maintaining the customer database. Additionally, the Renewals Specialist focuses on serving and retaining service-level-agreements (SLA’s) for existing customer bases 

• Provide customers with a personalized level of service that reinforces the value of Perforce and its products
• Proactively engage customers to secure the renewal highlighting the value of Perforce’s products and services
• Process orders and send license keys in an accurate and timely manner
• Provide quotes and ensure data integrity of customer information
• Respond to customer inquiries using established procedures and maintain the customer database
• Maintain case queue, responding to urgent cases
• Regularly provide detailed metrics to internal stakeholders, such as order status, revenue recognition dates, pricing, etc.
• Brand ambassador and product expert responsible for pipeline and customer retention
• Maintain effective relationships with account team members
• Partner with the Sales, Support, and Finance teams to address customer needs and inquires, ensuring all parties are aligned and informed
• Other related duties, as assigned 

• Bachelor’s Degree, preferably in Business Administration, related program, or equivalent experience
• One or more years in a customer service support role or order processing environment
• Previous software or technology experience
• CRM experience preferred, with Salesforce experience highly desirable
• Exceptional customer service and diplomacy skills
• Strong attention to detail and ability to prioritize incoming tasks and meet deadlines
• Proven ability to manage a large case load and prioritize incoming activity 

Additionally, this position is eligible for benefits including, but not limited to, medical, dental, vision, retirement benefits, life insurance, wellness programs, total time off, and other employee perks that may be offered by Perforce from time to time. The actual offer will depend on a number of factors including, but not limited to, a candidate’s education, skills, qualifications, depth of experience and other relevant business considerations. Perforce reserves the right to amend or modify employee perks and benefits at any time. 

Come work with us! Our team members are valued for their contributions, introduced to new opportunities, and rewarded well. Perforce combines the experience and rewards of a start-up with the security of an established and privately held profitable company.

If you are passionate about the technology that impacts our day-to-day lives and want to work with talented and dedicated people across the globe, apply today!

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