Patient Service Representativ

Overview

The Patient Services Representative is a high-level customer service position that is one of the first lines of communication within the department. The Patient Services Representative is responsible to ensure that each customer, patient, and coworker is treated in a professional and friendly manner.  The main responsibility is to answer phone call and response to requests of those calls.  This individual may be assigned other projects as needed and be expected to complete the project within a certain timeframe.  

• Department: Primary Care

• Schedule: M-F

• Location: 150 North River Rd, Des Plaines IL

Responsibilities

Responsible for greeting customers, providing information, and communicating with other departments.  Responsible for appointment scheduling.

Qualifications

EDUCATION, EXPERIENCE, TRAINING

1.               High School diploma or equivalent required.

2.               Minimum of one year experience in customer service.

3.               Six (6) months experience in a health care setting and office equipment preferred.

4.               Current BLS certificate.

The company is dedicated to empowering its staff with a comprehensive, competitive benefits package, allowing them the freedom to customize their benefits to fit their unique needs. Our abundant resources, programs, and voluntary options serve as a foundation for individual growth and well-being. Learn more here: https://www.primehealthcare.com/benefitsthatmattermost/

Pay Transparency

Prime Healthcare Illinois Medical Group offers competitive compensation and a comprehensive benefits package that provides employees the flexibility to tailor benefits according to their individual needs. Our Total Rewards package includes, but is not limited to, paid time off, a 401K retirement plan, medical, dental, and vision coverage, tuition reimbursement, and many more voluntary benefit options. A reasonable compensation estimate for this role, which includes estimated wages, benefits, and other forms of compensation, is $16.00 to $24.00. The exact starting compensation to be offered will be determined at the time of selecting an applicant for hire, in which a wide range of factors will be considered, including but not limited to, skillset, years of applicable experience, education, credentials and licensure.

Employment Status

Shift

Equal Employment Opportunity

Company is an equal employment opportunity employer. Company prohibits discrimination against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (subject to applicable law), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. The Company also prohibits harassment of applicants or employees based on any of these protected categories. Know Your Rights: https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf