Logistics Customer Service Representative

Are you an experienced logistics professional with a passion for delivering exceptional customer service? RemoteVA PH is looking for a Logistics Customer Service Representative to be the vital link between our clients and warehouse operations. In this role, you’ll ensure timely and accurate order processing, routing, and shipping — especially to wholesalers and retailers. You will play a key part in maintaining strong client relationships and ensuring every order is delivered seamlessly.

Key Responsibilities

-Be the main point of contact for assigned clients: handle inquiries and provide real-time updates on orders, inventory, and shipping.

-Coordinate routing of orders to wholesalers, retailers, and other partners — ensuring all compliance and routing guides are followed.

-Monitor and track orders using Warehouse Management Systems (WMS), and communicate proactively about delays or issues.

-Submit routing requests, schedule carrier pickups, and follow up on shipment status to guarantee on-time deliveries.

-Collaborate with the warehouse team to ensure accuracy in order picking, packing, and shipping.

-Manage order exceptions such as cancellations, returns, and changes — while keeping clients informed.

-Keep thorough documentation of all client communications, updates, and resolutions.

-Work with the WMS Manager to improve operational processes and service levels.

What We're Looking For

MUST-HAVE EXPERIENCE:

-Routing experience with wholesalers (this is a strict requirement).

-Previous experience in a 3PL, logistics, or supply chain environment.

-Familiarity with retailer compliance standards, routing guides, and shipping procedures.

-Hands-on experience with Warehouse Management Systems (preferably Extensiv or similar platforms).

SKILLS REQUIRED:

-Strong customer service orientation with a proven track record of building lasting client relationships.

-Clear, professional communication skills (verbal and written).

-Highly organized, detail-oriented, and capable of multitasking in a fast-paced setting.

-Proficiency in Microsoft Office (Excel, Outlook, Word) and other communication tools.

-Typing Speed: At least 40 WPM (a typing test is required)

📅 Work Schedule & Setup

🕘 Monday to Friday | 9:00 AM – 5:00 PM EST

💻 Remote / Work-from-Home

📧 Ready to Apply?

Submit your CV and portfolio to:

📩 [email protected]