Customer Service Liaison
Company Description
About Us
At Property Soar, we are committed to transforming the real estate experience through integrity, innovation, and growth. Headquartered in Columbus, OH, we specialize in providing dynamic solutions for property development, management, and investment. We believe in cultivating talent from within and fostering leaders who will shape the future of our industry. Join a team that values ambition, accountability, and advancement.
Job Description
Job Description
We are seeking a dedicated and personable Customer Service Liaison to act as the bridge between our clients and internal teams. The ideal candidate will ensure that customer needs are met efficiently and effectively, enhancing overall satisfaction and strengthening client relationships. You will handle inquiries, resolve concerns, and contribute to the continuous improvement of service quality.
Responsibilities
Serve as the primary point of contact for client communications
Respond to inquiries via phone, email, and in-person professionally and promptly
Collaborate with internal departments to resolve customer issues and follow up as needed
Document client interactions and maintain accurate records in our CRM system
Assist in onboarding new clients and provide guidance throughout the process
Identify areas for improvement in customer service procedures and provide feedback
Ensure a high level of client satisfaction and retention
Qualifications
Qualifications
Bachelor’s degree or equivalent work experience in customer service, communications, or a related field
Minimum of 2 years of experience in a client-facing or service-related role
Strong interpersonal and communication skills, both verbal and written
Problem-solving abilities and a proactive approach to conflict resolution
Detail-oriented with excellent organizational skills
Proficiency in Microsoft Office Suite and CRM platforms
Additional Information
Benefits
Competitive salary ($55,000 - $63,000 annually)
Professional growth and development opportunities
Comprehensive health, dental, and vision insurance
Paid time off and holidays
Supportive and collaborative team environment
Opportunities for advancement within the company
Average salary estimate
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