Technical Product Specialist - Hardware
We are currently seeking a passionate Product Specialist to join our expanding Product Management team!
SUMMARY: In this dynamic role, you will leverage your technical expertise and independent judgment to enhance and manage designated hardware computer product lines, playing a pivotal part in the product management function. You'll be involved in every stage of the product life cycle, from development through to post-launch, and will work closely with cross-functional teams including engineering, marketing, operations, and quality to drive product success.
DUTIES AND RESPONSIBILITIES:
- Engage in the planning, strategizing, and execution of both new and existing hardware computer product lines to achieve organizational goals.
- Act as the go-to technical expert for designated product lines, contributing valuable insights to product design, marketing materials, and communications directed at customers.
- Take initiative to create, update, and manage product documentation including datasheets, manuals, operating instructions, and quick-start guides.
- Exercise judgment to pinpoint opportunities for enhancement in testing and quality procedures, collaborating with the technical team to implement these improvements.
- Conduct and analyze market research and competitor insights to bolster product positioning and development efforts.
- Evaluate product performance and trends; present data-driven suggestions aimed at refining our product offerings.
- Ensure the accuracy and relevance of product-related data within internal systems (ERP, CRM, website) while maintaining compliance with our ISO 9001 Quality Management System.
- Lead or support interdepartmental projects designed to enhance product rollout processes, technical training, and product lifecycle management.
- Collaborate with vendors and partners to troubleshoot technical challenges and guarantee alignment with product specifications.
- Deliver training and expert consultation to internal teams, including sales, support, and operations, on product features and functionalities.
- Carry out other responsibilities as assigned by management.
Why Teguar?
We are a fast-growing Inc 500 company who is a leading provider of advanced industrial and medical computer solutions. Our industrial and medical computers are specially designed to provide reliable performance in the most demanding environments and applications.
Our Mission and Values…
Teguar's Core Values are the heartbeat of our organization. We genuinely care for our customers and have a deep-seated Passion for their success. Our unwavering commitment to excellence drives us to push limits and achieve remarkable results. We embrace Agility, encouraging our team to take initiative and make things happen, and we take immense pride in our Integrity, always aiming to do what’s right—even when faced with challenges.
We are dedicated to excellence in our product quality, customer service, and team dynamics.
We prioritize family and foster an authentic work/life balance environment. Teguar is a melting pot of talent from around the world, with each team member bringing their own fresh ideas and perspectives. We constantly strive to cultivate a positive company culture that supports all of our team members.
QUALIFICATIONS:
- Associates degree (A.S.) from a two-year college; and 2 years relevant experience; Or a minimum of 4 years of experience in lieu of education; Or an equivalent combination of education, training and experience.
- Hands-on experience with physical products, hardware systems, or equipment. This is mainly a hardware focused company and position.
- Technical Support experience desired, either internal or external.
- Outstanding written and verbal communication skills, with a knack for engaging with customers.
- Meticulous attention to detail is essential.
- Capability to read and comprehend documents including safety guidelines, operating protocols, and maintenance manuals.
- Proficient in drafting routine reports and correspondence.
- Skills to effectively communicate with customers through phone and email.
- Competent in utilizing Microsoft Word, Excel, and Outlook.
- A genuine enthusiasm for exploring our products, markets, and adopting new technologies.
- Highly driven self-starter eager to continuously enhance their skills.
- Familiarity with cutting-edge technologies in computing, such as display & touchscreen technology, wireless systems, and common input/output peripherals, is a plus.
- Company Bonus Plan – quarterly and annual based on company performance
- 401K matching
- HRA (Health Reimbursement Account) covers medical, dental and vision expenses
- Gym membership
- Paid Holidays and PTO days
- Birthday and Volunteer PTO
- Culture Committee Program
- Employee Referral Bonus Program
- Modern office work environment with free drinks and snacks
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