Global Wellness Programming Lead

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

TaskUs is looking for a Global Wellness Programming Lead to design, implement, and oversee psychological wellness interventions that support a diverse, global workforce. This role plays a pivotal part in identifying risks to mental health and well-being across different workflows—particularly in high-stress, cognitively intensive environments—and developing programs to mitigate those risks through evidence-based solutions. This role is essential to promote our “Frontline First” approach among our frontline employees.

Responsibilities:

• Conduct field visits, side-by-sides to observe workflows and teammate work environment to identify psychological risk factors associated with different job demands
• Analyze trends in burnout, vicarious trauma, emotional labor, and other mental health outcomes
• Design and refine evidence-based wellness programs and interventions that target risks factors associated with negative psychological outcomes
• Lead the end-to-end design process for wellness-related content, including curriculum, training materials, digital modules, and facilitator guides.
• Ensure wellness content is accessible, inclusive, and aligned with learning principles and cultural nuances
• Train and supervise internal facilitators and wellness practitioners on program delivery, trauma-informed practice, and psychological safety
• Host 1:1 and group supervision, peer coaching, or debriefing sessions for internal teams, and conduct regular audits to maintain quality and consistency in service delivery
• Governs wellness vendors from a quality standpoint
• Partner with cross-functional teams (e.g., Learning & Development, Operations, Recruitment, HR etc.) to integrate wellness into broader employee development strategies
• Collaborate with local wellness teams and the Wellness and Resiliency Division of Research to integrate qualitative and quantitative insights into program evaluation and improvement
• Ensures data compliance, confidentiality, and ethical standards in all mental health reporting and program evaluations
• Serve as a subject matter expert on psychological wellness for both internal and external stakeholders
• Works closely with the Sales team to develop or tailor programming to new clients or workflows

 
Minimum Qualifications:

• Advanced degree (Master’s or PhD) in Psychology, Human Factors, Behavioral Science, or a related field
• Licensed mental health professional (e.g., LCSW, LPC)
• 10+ years of experience in wellness programming, mental health interventions, or organizational development
• Proven track record in developing and evaluating wellness programs at scale
• Experience providing clinical supervision, psychological support, or structured debriefing in professional settings
• Flexibility with work hours to support client meetings or senior-level visits across geographical locations and time zones
• Strong project management skills to mobilize teams to meet critical milestones and deadlines
• Superior strategic thinking and problem-solving skills
• Outstanding communication skills, with a strong emphasis on listening skills
• Excellent interpersonal and leadership skills
• High level of discretion and confidentiality

 
Preferred Qualifications:

• Licensed mental health professional with specialty in trauma treatment and prevention
• Experience in learning or instructional design
• Experience working with global or multilingual populations
• Experience in a BPO setting

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

EEO: TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community. 

We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/.