(Fluent English, B2B) Technical Customer Support Specialist
We’re looking for a Technical Customer Support Specialist to deliver timely and effective guidance to our customers. You will serve as the voice of our clients, advocating for their needs and ensuring their feedback shapes our product and services.
We believe great support is key in building customer loyalty and trust.
If it sounds like a match — click apply. We'll be waiting to hear from you!
Your responsibilities will include:
- Being a product expert who provides top-notch customer support and comes up with efficient solutions for any issue;
- Educating new customers about the product and services;
- Responding to clients' queries via chats, emails, video conferences and phone calls;
- Analyzing support cases and escalating them to the responsible teams when needed.
What we are looking for:
- 2+ years of experience in B2B client-facing roles;
- Proficiency in written and spoken English (C1);
- Experience working with Intercom and Zendesk;
- Deep analytical thinking with root cause analysis abilities;
- Tech savvy, detail-oriented approach and excellent problem-solving skills;
- Professional and empathetic communication.
Will be a plus:
- Previous experience working with customers from the UK, US, and Europe;
- Basic understanding of business and financial processes;
- Knowledge of Spanish, French or German is a plus;
- Adaptability and flexibility.
What we offer:
- Fully remote, EST working hours;
- Competitive compensation in USD;
- Friendly management interested in long-term collaboration, ownership-based culture;
- Opportunity to work with international companies in various industries;
- Flexible paid time-off policy.
Average salary estimate
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
Support client success and adoption of Zefr’s AI-powered advertising solutions as an Associate Customer Success Manager in New York City.
Experienced Corporate Travel Agent needed for remote part-time afterhours role with AAA Club Alliance, specializing in Sabre GDS and corporate travel bookings.
Provide front-line patient services and support as a Patient Services Representative at Cooper University Health Care, ensuring exceptional customer experience and operational efficiency.
Serve as a licensed representative at American Express to provide outstanding customer service and insurance enrollment support in a hybrid working environment.
Support Resy restaurant partners and users by providing expert hospitality coordination and technical assistance at American Express.
Experienced customer service specialist wanted to provide empathetic, high-volume support for Skylight’s innovative family-focused tech products in a fast-paced startup environment.
Support patient access and registration operations at Cleveland Clinic Union Hospital by managing demographic and insurance information with exceptional care and accuracy.
An opportunity to support patient care at Mass General Brigham by delivering high-quality ASL interpretation services in a dynamic clinical environment.
A key point of contact for visitors and callers, this receptionist role at Harbor requires strong organizational and customer service skills in a busy corporate office setting.
Explore future opportunities with GitLab as a Customer Success professional at the forefront of AI-powered DevSecOps innovation in a fully remote environment.
Prime Healthcare is looking for a compassionate Patient Account Registrar to join their team in Leavenworth for per diem shifts in patient registration and access.
Support clinicians and patients in the Carmel region as a Patient Services Coordinator with PT Solutions, facilitating insurance and scheduling workflows.
inKind is looking for a skilled Tier 2 Support Technician to provide remote technical assistance and support for their restaurant-focused platform.
SupportYourApp is a provider of outsourced customer support. It provides inbound, outbound, and backoffice customer support specifically for innovative software and hardware companies. The company was established in 2010 and is located in Wilmingt...
1 jobs
🔮
Hi, I'm Risa! Your AI Career Copilot
you, just ask me below!
