Associate Customer Success Manager

What we do:

Zefr is the leader in AI-powered content classifications for brands and advertisers. Zefr’s platform is purpose built for multi-modal content understanding on open platforms like YouTube, TikTok, Meta and Snap, with pre-bid activation and verification solutions. Our products safeguard media and AI investments, while maximizing performance and efficacy on those channels.

Headquartered in Los Angeles with global offices across New York, Chicago, London, Toronto, Singapore, and more, Zefr is redefining what trust and transparency means for social media in the age of AI.

Come join the Zefr team! We are hiring an Associate Customer Success Manager to assist our CSM team who oversees the working relationships with Zefr clients across our measurement and targeting products. This person will learn Zefr products from the ground up while working with the biggest and best companies in the business, guiding them in effectively utilizing Zefr technology and demonstrating Zefr’s considerable value.

What you’ll get to do:

• Work and learn alongside the Customer Success team, assisting CSMs with their day to day tasks.

• Become a Zefr product expert, understanding the unique value each product delivers to every client type.

• Assist clients with the implementation and integration of our products which may include training, troubleshooting and proactive follow up.

• Work closely with CSMs to field incoming requests from customers and resolve issues/questions regarding implementation, Zefr capabilities, data & invoicing.

• Update and maintain operational systems and our CRM with accurate information.

• Be the liaison between the CSM team and our Accounts Receivables & Sales Ops teams, ensuring that our customers have a smooth and delightful experience from onboarding through invoicing.

• Pull and analyze data, using Zefr internal tools, to create valuable customer insights.

• Work closely with Zefr’s product team, relaying customer feedback and helping to improve our product suite.

What we’re looking for:

• Preferred Experience: 1-2 years of agency or advertising operations experience.

• Experience with measurement or brand safety platforms is a plus.

• Ability to learn new systems, technologies and concepts quickly.

• A highly proactive, resourceful and motivated self-starter who takes the initiative to get things done.

• Excellent written and verbal communication, with the ability to adjust communication styles at all organization levels both internally as well as with clients in different regions.

• Strong organizational skills, with ability to effectively prioritize multiple tasks to meet deliverable deadlines.

• Strong analytical skills, including high level of comfort with Excel (experience with other analytics tools a plus), and comfort working on data-driven initiatives.

• Can work independently with time management skills that are both strong and flexible, to successfully support clients in-market, as well as internationally.

Benefits (for US based employees):

• Flexible PTO

• Medical, dental, and vision insurance with FSA options

• Company-paid life insurance

• Paid parental leave

• 401(k) with company match

• Professional development opportunities

• 14 paid holidays off

• Hybrid work

• “Summer and Fall Fridays” (shorter work days on select Fridays during the summertime and fall)

• In-office lunches and lots of free food

• Optional in-person and virtual events (we like to celebrate!)

Compensation (for US based employees):

The anticipated base salary for this position is between $75,000-85,000 with an additional bonus.  Within the range, individual pay is determined by factors such as job-related skills, experience, and relevant education or training. If your compensation expectations fall outside of this range, it may still be worth having a conversation.

Zefr is an equal opportunity employer that embraces diversity and inclusion in the workplace. We are committed to building a team that represents a variety of backgrounds, skills, and perspectives because we know this only makes us better.  We strongly encourage women, persons of color, LGBTQIA+ individuals, persons with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply even if you do not meet 100% of the qualifications.