Customer Success Manager (CSM) - Medical Device

Location: 280 Summer St, Boston, MA 02210
Reports To: Director of Client Success
Employment Type: Full-Time, In-Office
Compensation:

• Base Salary: $60,000–$70,000/year

• On-Target Earnings (OTE):

  • Year 1: $83,000

  • Year 2: $90,000

  • Year 3: $101,000
    OTE includes bonuses and incentives for hitting objectives. Based on expected performance, actual earnings may vary.

Company Description
StemWave is a fast-growing medical device startup in Massachusetts, pioneering orthopedic shockwave technology in the U.S. Ranked among the fastest-growing privately held companies in 2023 and 2024, we are expanding our team and capabilities.
Learn more: www.stemwave.com

Position Summary
Are you persistent, independent, patient, understanding, and the most competitive person you know? Are you seeking an exciting opportunity with an excellent compensation structure? We are looking for a motivated Client Success Manager (CSM) who will be rewarded for their efforts in driving satisfaction, retention, and revenue growth. If this sounds like you, please submit your application—we would love to hear from you!

What You'll Do:

• Manage the full client lifecycle—onboarding, training, proactive check-ins, renewals, and upsells—with a focus on client satisfaction, value delivery, and retention

• Onboard new clients. Manage the handoff from sales, coordinate device deployment, and guide new providers through setup and training

• Maintain regular touchpoints with clients to strengthen relationships, troubleshoot issues, and reinforce ROI

• Provide world-class service. Help refine and scale our client engagement strategies to ensure we’re providing the highest level of service and expertise

What We’re Looking For:

• Exceptional track record in B2B or B2C sales, ideally in a subscription-based environment (e.g., SaaS or medical tech), with a strong emphasis on renewing clients on subscription programs

• 2+ years of experience in client success, project management, or account management, focusing on nurturing long-term relationships and maintaining high client satisfaction

• Familiarity with CRMs (e.g., Salesforce, Monday.com)

• Knowledge of key CS metrics like LTV, MRR, Churn, and renewals

• Experience driving revenue growth and client retention

• Ability to communicate confidently with healthcare clients and stakeholders

• Excellent organizational skills and the ability to manage multiple projects

• Experience in the medical device industry or orthopedics/chiropractic care is a plus

• Passion for healthcare and technology

Why Join Us:

• Leadership: Help practices and medical centers adopt groundbreaking technology that empowers patients and allows practitioners to offer versatile treatment options

• Exposure: Work closely with key decision-makers in the healthcare space, expanding your network and influence in a rapidly growing industry

• Growth: Join an energetic and innovative culture where your ideas are valued. You’ll have the opportunity to contribute to company growth, take on new projects, and further your career

Benefits

• Paid vacation time & holidays

• 100% Employer Paid Medical, Dental, Vision

At StemWave, we're not just building devices—we're building a movement. Join us and be a key contributor to our growth and success.