Business Value Consultant (Customer Success)

Description

Sprout Social is seeking a Business Value Consultant to support our Customer Success organization. This role is dedicated to helping our customers realize measurable business value from their investment in Sprout — driving adoption, retention, and long-term partnership growth. As a trusted advisor to our Customer Success Managers (CSMs) and customer executives, you’ll analyze adoption data, uncover opportunities for impact, and quantify the ROI of Sprout Social’s solutions within existing customer environments. Your work will strengthen customer confidence, reinforce renewals, and help transform relationships into strategic partnerships.

Why join Sprout’s Customer Success team?

The Customer Success team ensures our customers achieve tangible outcomes from their social strategy with Sprout. You’ll work alongside experienced CSMs, solution consultants, and analytics experts to prove and communicate value at every stage of the customer journey. You’ll collaborate with leading global brands such as General Mills, Honda, and Edelman — helping them connect social insights to measurable business results. This is an opportunity to shape how Sprout demonstrates value to customers post-sale — and to evolve the function into a key pillar of customer retention and growth.

What you’ll do

• Partner exclusively with Customer Success Managers, Renewals, and Strategy teams to deliver quantitative and qualitative business value insights.
• Conduct value discovery sessions with existing customers to understand objectives, current outcomes, and unrealized potential.
• Analyze customer adoption and usage data to identify expansion opportunities and measure ROI across current contracts.
• Build and present value realization reports, executive summaries, and renewal business cases that demonstrate proven outcomes.
• Facilitate executive-level discussions connecting Sprout’s platform usage to broader marketing, customer care, and digital transformation goals.
• Collaborate cross-functionally with Product, Data, and Marketing teams to surface best-in-class value stories and benchmarks.
• Develop repeatable value frameworks and templates to help CSMs scale value proof across their accounts.
• Provide enablement and training for CSMs on value realization storytelling and data-driven renewal strategies.
• Contribute to renewal and adoption playbooks, embedding value-based insights into Customer Success workflows.

What you’ll bring

Minimum qualifications

• 4–6+ years of experience in value consulting, customer success, management consulting, or strategic account management.
• Strong analytical and storytelling skills — able to translate data into meaningful business impact.
• Proven experience facilitating workshops and executive discussions with cross-functional stakeholders.
• Expertise in building and presenting ROI, TCO, and value realization models for SaaS customers.

Preferred qualifications

• Deep understanding of SaaS customer lifecycle, particularly post-sale success, adoption, and renewals.
• Experience partnering with Customer Success or Account Management teams to retain and expand customers.
• Familiarity with customer health metrics, NRR, and usage analytics.
• Exceptional executive communication skills and consultative presence.
• Proactive, strategic, and creative thinker with the ability to operate autonomously.
• Willingness to travel up to 20% for key customer engagements.

How you’ll grow

Within 1 month:

• Complete Sprout onboarding and gain a deep understanding of our Customer Success organization.
• Shadow CSMs and learn how customers measure success with Sprout.
• Review key customer accounts and familiarize yourself with our adoption data tools and frameworks.

Within 3 months:

• Conduct your first value assessments in partnership with CSMs.
• Build and present ROI reports that validate outcomes and identify new opportunities for customers.
• Create a repeatable template for renewal-stage value presentations.

Within 6 months:

• Be recognized as a trusted strategic partner by CSMs and customer leaders.
• Drive measurable improvements in renewal confidence and customer adoption rates.
• Lead executive value review sessions and drive alignment around expansion opportunities.

Within 12 months:

• Establish Sprout’s Customer Value Framework as a standard for renewal and adoption motions.
• Serve as a subject matter expert on value realization and customer growth strategy.
• Contribute to scaling the value consulting function globally within Customer Success.

Of course what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager.

Our Benefits Program 

We’re proud to regularly be recognized for our team, product and culture. Our benefits program includes:

• Insurance and benefit options that are built for both individuals and families
• Progressive policies to support work/life balance, like our flexible paid time off and parental leave program 
• High-quality and well-maintained equipment—your computer will never prevent you from doing your best
• Wellness initiatives to ensure both health and mental well-being of our team
• Ongoing education and development opportunities via our Grow@Sprout program and employee-led diversity, equity, and inclusion initiatives.
• Growing corporate social responsibility program that is driven by the involvement and passion of our team members
• Beautiful, convenient, and state-of-the-art offices in Chicago’s Loop and downtown Seattle, for those who prefer an office setting

Whenever possible, Sprout wants to provide our team with the flexibility to work in the location that makes the most sense for them. Sprout maintains a remote workforce in many places in the United States. However, we are not set up in all states, so please look at the drop-down box in our application to see whether your state is listed. Few roles require an office setting. If your position requires a physical presence in a Sprout office, it will be evident in the job listing and your offer letter.

In the United States, we have two geographic pay zones. This role’s On Target Earnings (“OTE”) for new hires in each zone are:

• Zone 1 (New York, California, Washington): $138,688 (min), $173,360 (mid), $190,696(max) USD annually
• Zone 2 (All other US states): $126,100(min), $157,600 (mid), $173,360 (max) USD annually

OTE is governed by an incentive plan. It is the sum of a fixed base salary plus incentives at target performance. Incentive compensation will vary based on performance. The incentive plan is uncapped.

The listed ranges represent the expected earning potential in this position. Starting salaries for well-qualified new hires are typically around the midpoint of the range. These ranges were determined by a market-based compensation approach; we used data from trusted third-party compensation sources to set equitable, consistent, and competitive ranges. We also evaluate compensation bi-annually, identify any changes in the market and make adjustments to our ranges and existing employee compensation as needed.

OTE is only one element of an employee's total compensation at Sprout. Every Sprout team member has an opportunity to receive restricted stock units (RSUs) under Sprout’s equity plan. Employees (and their dependents) are covered by medical, dental, vision, basic life, accidental death, and dismemberment insurance, and Modern Health (a wellness benefit).  Employees are able to enroll in Sprout’s company’s 401k plan, in which Sprout will match 50% of your contributions up to 6% with a maximum contribution. Sprout offers “Flexible Paid Time Off” and ten paid holidays. We have outlined the various components to an employee’s full compensation package here to help you to understand our total rewards package.

Sprout Social is proud to be an Equal Opportunity Employer. We do not discriminate based on identity- race, color, religion, national origin or ancestry, sex (including sexual identity), age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally recognized protected basis under federal, state, or local law. Because Sprout Social is a federal contractor, we affirmatively recruit individuals with a disability and protected veterans. Learn more about our commitment to diversity, equity and inclusion in our latest DEI Report.

If you require a reasonable accommodation for any part of the interview process or to submit your application, please email us at [email protected]. Include the nature of your request and your preferred contact information. We'll do everything we can to support your success during our recruitment process while upholding your privacy. Please note that only inquiries regarding accommodations will receive a response from this email address; other inquiries will not be addressed (e.g., you send your resume but are not requesting an accommodation). 

For more information about our commitment to equal employment opportunity, please click here (1) Equal Opportunity Employment Poster and (2) Sprout Social's Affirmative Action Statement. 

Additionally, Sprout Social participates in the E-Verify program in certain locations, as required by law. 

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