Starlink Enterprise Account Lead, Europe
Skills
- Customer-facing account management
- Project and case management across multiple stakeholders
- Strong written and verbal communication in English; additional European languages preferred
- High attention to detail and ability to communicate with technical and non-technical stakeholders
- Comfort using internal systems and CRM tools to document, track, and execute tasks
- Ability to work under ambiguity and propose pragmatic solutions
- Willingness to travel frequently and work flexible hours
Responsibilities
- Act as primary point of contact for a portfolio of enterprise customers and resellers across Europe from contract signature through onboarding and ongoing operations
- Manage shipments, invoicing, service activation, collections, and regulatory compliance for assigned accounts
- Build and maintain professional relationships with partners and navigate complex European regulatory, invoicing, and logistical requirements
- Coordinate across internal stakeholders to prioritize customer needs and ensure timely operational follow-through
- Monitor account health and product/service satisfaction, proactively identifying and resolving issues
- Translate recurring customer feedback into recommendations for tooling and process improvements
- Support creation of European market playbooks, workflows, and enablement materials
- Be available for travel across Europe and work extended hours or weekends when needed for time-sensitive operations
Education
- Bachelor’s degree in business, engineering, or related field OR high school diploma/equivalency with 2+ years relevant experience
- Professional experience in customer-facing, consulting, or project management roles (minimum 1 year)
Benefits
- Comprehensive medical, vision, and dental coverage
- 401(k) retirement plan
- Short and long-term disability insurance and life insurance
- Paid parental leave
- Eligibility for long-term incentives (stock, options, or cash awards) and employee stock purchase plan
- Paid vacation (approx. 3 weeks) and 10+ paid holidays per year
- Paid sick leave per company policy and various employee discounts/perks
Average salary estimate
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