Merchant Account Manager
Skills
- 2+ years managing ad campaigns end-to-end
- Strong analytics skills, including Excel and pivot tables
- Experience measuring campaign KPIs and drawing insights
- Proven client-facing presence and relationship management
- Comfort working in early-stage startup environments
- Availability during U.S. core business hours and willingness to travel for company meetings
Responsibilities
- Own and deliver against quarterly revenue goals through retention, renewals, and upsells with strategic merchants
- Serve as primary client contact for mid-market and enterprise accounts, handling day-to-day needs and strategic planning
- Develop deep familiarity with clients’ business goals, strategies, and challenges to tailor campaign recommendations
- Become a product expert and pitch targeted advertising/product offerings while feeding merchant insights back into the product roadmap
- Improve and scale merchant and campaign onboarding processes
- Support ad hoc analytics requests by creating charts and extracting actionable insights
- Collaborate with cross-functional teams to surface merchant perspective and prioritize roadmap items
Education
- Bachelor’s degree or equivalent professional experience (preferred)
Benefits
- Flexible PTO (minimum one day off per quarter, ten days/year)
- 11 federal holidays plus Black Friday and Christmas Eve (US employees)
- Health, dental, and vision insurance
- 401(k) with employer match (US employees)
- Coworking space and WFH setup reimbursement
- Company offsites twice per year
Average salary estimate
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