Client Services Lead - MEGA Client Experience
Since 1998, Businessolver has delivered market-changing benefits technology and services supported by an intrinsic responsiveness to client needs. The company creates client programs that maximize benefits program investment, minimize risk exposure, and engage employees with easy-to-use solutions and communication tools to assist them in making wise and cost-efficient benefits selections. Founded by HR professionals, Businessolver's unwavering service-oriented culture and secure SaaS platform provide measurable success in its mission to provide complete client delight.
Join Businessolver, where we redefine excellence in benefits administration and client service. We're looking for a Client Services Lead with a strong background in account management to be the driving force behind our MEGA client relationships. You'll be the everyday hero, ensuring our largest clients receive the Businessolver experience with a seriously delightful touch. If you're a passionate professional who thrives on delivering exceptional service, we want you on our team!
The Gig:
- Act as the primary liaison between our largest, most complex clients and production teams, ensuring clear communication of goals, objectives, and timelines.
- Conduct and manage client calls and provide comprehensive new client administrator training.
- Maintain all client documentation, including Standard Operating Procedures and process-related materials.
- Stay updated on product releases, updates, and system functionalities through ongoing educational opportunities.
- Collaborate with clients on product updates and provide consultation as needed, partnering closely with the Client Success Leader.
- Deliver clear communication on system functionalities, industry news, project initiatives, and resolution activities.
- Drive continuous improvement in service delivery across all teams to maintain high-quality service standards.
- Coordinate Annual Enrollment activities and proactively engage clients and internal teams on any open items.
- Participate in sales finalist meetings and assist the sales team during prospect visits and services presentations.
- Identify trends and training needs in partnership with internal teams, providing support and expertise to the Service Center team.
- Above all, ensure our clients love us... a lot!
What You Need to Make the Cut:
- Preferably a college degree (or equivalent).
- 10+ years of experience working directly with large, complex clients in the employee benefits/benefit administration industry.
- Strong project management experience, especially with technology projects, is highly advantageous.
- In-depth understanding of benefit administration and employee benefit programs, and their industry impact.
- Comfortable with technology and adept at navigating systems.
- Ability to troubleshoot issues and navigate Human Capital Management and/or Benefits Administration Systems.
- Experience with Human Resources and HRIS/payroll systems is beneficial.
- Excellent relationship management, project management, and analytical skills.
- Ability to lead client meetings, deliver presentations, and build strong relationships.
- Proven ability to communicate and collaborate across functional areas to ensure a seamless customer experience.
- Resilience under pressure, particularly during busy periods, with a knack for bringing order to chaos.
- Resourceful problem solver, adept at finding solutions collaboratively.
- Tech-savvy with a willingness to learn new technology and effectively communicate technical concepts to clients.
- Availability to travel up to 10%.
Other Compensation: If this position is full-time or part-time benefit eligible, you will receive a comprehensive benefits package which can be viewed here: https://businessolver.foleon.com/bsc/job-board-businessolver-virtual-benefits-guide/
Dear Applicant.
At Businessolver, we take our responsibility to protect our clients, employees, and company seriously and that begins with the hiring process.
Our approach is thoughtful and thorough. We’ve built a multi-layered screening process designed to identify top talent and ensure the integrity of every hire. This includes quickly filtering out individuals who may attempt to misrepresent themselves or act in bad faith.
We also partner with trusted, best-in-class providers to conduct background checks, verify identities, and confirm references. These steps aren’t just about compliance, they’re about ensuring fairness, safety, and trust for everyone involved.
Put simply: we will always confirm that you are who you say you are. It's just one of the many ways we uphold the standards that matter most, to you, to us, and to the people we serve.
With heart,
The Businessolver Recruiting Team
Businessolver is committed to maintaining an environment that protects client data. We train our employees to maintain leading class security practices and expect all employees to adhere to policy, procedures and controls.
(Applicable to all roles at an AVP, DIR, VP, Head Of or SVP and above level):
Serve as a security contact for the business unit. Responsible for driving adoption and compliance with information security and privacy practices. Serve as a liaison with the information security team on security and privacy matters.
Equal Opportunity at Businessolver:
Businessolver is an Affirmative Action and Equal Opportunity Employer and is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and more. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
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Grow our business. Delight our clients.
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