Sr. Manager, Starlink Customer Success - job 1 of 2
Skills
- Experience in customer operations, support, or service with strategic leadership
- Ability to manage and scale teams effectively
- Strong analytical and data-driven decision-making skills
- Excellent communication and presentation abilities
- Proficiency in navigating and applying regulatory requirements
- Project management under tight deadlines
- Technical understanding of internet/telecommunications satellite or related technologies
Responsibilities
- Design and execute customer support strategies ensuring regulatory compliance across regions.
- Develop scalable processes, systems, and tools for enhanced support delivery in collaboration with cross-functional teams.
- Create and maintain playbooks to standardize and optimize support workflows.
- Establish quality assurance frameworks with KPIs and continuous improvement initiatives.
- Lead, coach, and develop a high-performing customer success team aligning with organizational priorities.
- Collaborate cross-functionally to anticipate regulatory changes and integrate feedback.
- Use data and insights to assess support effectiveness and drive enhancements.
Education
- Bachelor’s degree or equivalent experience
- 7+ years in customer operations or related fields
- 3+ years leadership experience managing teams
Benefits
- Comprehensive medical, dental, and vision coverage
- 401(k) retirement plan
- Short and long-term disability insurance
- Life insurance
- Paid parental leave
- Paid vacation and holidays
- Stock options, stock purchase plans, and long-term incentives
- Company shuttle services
- Paid sick time compliant with Washington State law
Average salary estimate
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