Customer Experience Specialist
Description
At Audio Enhancement, we help empower learning in the classroom every day. We believe in what we do, and how we do it. We take care of each other, exceed our customers’ expectations, and build success through partnership, friendship, and trust—with our team members, partners, and customers. Team members who work hard, pursue excellence, and have a positive attitude can expect to grow with us as we grow. At Audio Enhancement, we’re looking for “lifers”—members of our Audio Enhancement family who believe in our mission, share our passion, and want to spend their careers making a difference in education.
We are currently seeking a part time Customer Experience Specialist, in the Kentucky area!
The Customer Experience Specialist is to support the Regional Sales Director in achieving sales quota for the year. As an ambassador for Audio Enhancement, the FSR will assist the Regional Sales Director in sales and customer service needs, as requested, by assisting in the sales process, addressing customer service needs, and in collaboration with the Educational Development team, ensuring the adoption of the Audio Enhancement solution.
Duties Include
- Building relationships with appropriate customers and school support personnel
- Providing a high level of on-site customer support as needed, including school visits, on-site service, customer trainings, etc.
- Assisting Regional Sales Directors with presentations and sales functions.
- Assisting with the Implementation Process and follow up with the customer as appropriate.
- Developing and fostering reseller relationships, working with new and existing dealers to generate additional sales revenue and market share.
- Maintains accurate records and participates in required meetings.
Requirements
- 2 to 3 years of direct work experience in customer support or sales support related position preferred.
- Strong knowledge of retail and/or wholesale sales principles, methods, practices, and techniques.
- Strong problem identification and objection resolution skills.
- Able to build and maintain lasting relationships with customers.
- Exceptional verbal and written communication skills.
- Strong presentation skills.
- Ability to travel 60% with up to 4 days per week on site.
- Able to perform basic calculations and mathematical figures.
- Ability to work individually and as part of a team.
- Experience with customer relationship management software.
- Must be Authorized to work in the US.
Compensation
Compensation is negotiable based on skill level and experience. Competitive benefit package includes medical, dental, and vision insurance, Employer-funded Health Savings Account (HSA), Paid Time Off (PTO), paid holidays, Employer-funded Short Term Disability Insurance, Employer-funded Life Insurance, and matching 401k.
To learn more about Audio Enhancement, visit www.AudioEnhancement.com
For quick inquiries, contact [email protected]
Average salary estimate
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
Audio Enhancement is seeking a full-time Field Engineer with strong AV and networking skills to support product installations and provide excellent customer service in the education sector.
Audio Enhancement seeks a highly organized Social Media Specialist to drive engaging digital content and grow their online presence within the education sector.
Lead ClarityPay’s customer service team as the Customer Experience Director, driving strategic growth and operational excellence in a fast-paced fintech environment.
Lead Zendesk system administration and optimize customer support operations at StickerGiant, a pioneering eCommerce company in custom stickers.
Lead and mentor client service teams at Paylocity in a fully onsite role, driving client satisfaction and operational excellence.
Seeking a Senior Customer Service Representative at Motion Industries to handle complex customer orders and provide expert guidance in a high-volume, detail-oriented environment.
Responsible for managing collections and member solutions for delinquent accounts at a well-established credit union in Saint Peters, Missouri.
Support premium automotive clients at Avondale Group as a Service Appointment Coordinator managing inbound and outbound client service calls.
Lead key global accounts at Braze to maximize value realization and retention as a Strategic Customer Success Manager.
Serve as a professional Customer Service Representative in a hybrid call center role resolving diverse customer inquiries for a public agency in Tampa.
Support restaurant customers as a Payments Customer Support Expert at Toast, resolving complex billing inquiries and enhancing the customer experience.
Serve as the welcoming voice and face of Lexus of Birmingham, managing multi-line calls and visitor relations in a fast-paced automotive dealership environment.
Athletico seeks a Front Office Coordinator in Lake Orion, MI to provide outstanding patient service and administrative support in a dynamic physical therapy clinic.
Experienced Senior Customer Service professional needed to provide exceptional support and mentorship in a fully remote DTC company.
An Enhanced Registrar role at Primary Childrens Outpatient Clinic focusing on accurate patient registration and excellent customer service.
Audio Enhancement provides technology solutions for the K-12 educational marketplace. With 45 years of experience providing classroom audio, and other tools of success for educators and students, we’re passionate about helping students learn. Audi...
6 jobs
🔮
Hi, I'm Risa! Your AI Career Copilot
you, just ask me below!
