Service BDC Agent - JLR Los Angeles
Company Description
At JLR Los Angeles, a Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally. Our 100+ dealerships are concerned with more than moving inventory; they're committed to your success and invested in your future. So read on, and consider a rewarding career with Sonic Automotive, Inc.
Job Description
Salary: $25.00 / hr
Duties and Responsibilities
The Service BDC Agent is responsible for generating appointments with customers that contact the dealership via the internet for service of new and/or pre-owned vehicles. The BDC Associate delivers a premium customer experience by responding to customer inquiries in a prompt, professional, accurate and courteous manner. This highly accountable position uses lead management tools, CRM software and the internet to manage inquiry flow, update customer files, and closely track customer interest. The service BDC associate will be trained to understand all products and services offered, will become knowledgeable of inventory as well as financing and incentive programs.
· Respond to internet inquiries with courtesy, accuracy and professionalism.
· Promptly and accurately enter all customer inquiry data into the CRM.
· Generate services appointments.
· Conduct phone surveys to assess customer preferences and quality of experience.
· Effectively utilize lead management tools.
· Compile all necessary reports, forms and other documentation on a timely basis.
· Cashier
· Perform other job-related duties as assigned.
· Exhibit ethical behavior, provide the highest degree of customer satisfaction and be honest in all aspects of dealing with customers.
Qualifications
· Excellent verbal and written communication skills.
· Strong MS Office Suite computer skills.
· Ability to work independently and as part of a team in a fast paced environment.
· Ability to work in call center environment.
· Strong organizational and time management skills.
· Ability to read and comprehend rules, regulations, policies and procedures.
We offer a comprehensive benefit package, and a competitive compensation package.
Additional Information
It's time to make the most important move of your career. From our cooperative, team-based approach, to our more than 1,000 internal advancements each year, it's easy to see the difference. When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.
All your information will be kept confidential according to EEOC guidelines.
(The BDC Associate - Fixed Ops Position has a Pay Scale consisting of the following elements and ranges. Wages include Base Hourly Compensation of $17.00 to $25.00 .)
Average salary estimate
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
Philpott Toyota is hiring a Used Car Buyer to acquire quality pre-owned vehicles by engaging service-drive customers, performing appraisals, and managing purchase offers.
Audi Central Houston is hiring an experienced Title Clerk to manage title and registration processing, ensure state compliance, and support dealership operations.
Driveway is hiring Customer Service Agents in Dallas to support customers through the digital car-buying process at $22/hr plus bonus incentives.
Deckers Brands is hiring a Customer Care Representative II/Coach to act as a product and process SME, support front-line reps, and manage escalations across remote customer care teams in CO, TX, and AZ.
Work remotely as a Health Guide at EZ Health, providing compassionate coaching and care navigation to help underserved seniors access Medicare benefits, community resources, and the care they need.
MUSC Health Partners needs an experienced Medical Office Assistant to manage front-desk registration, scheduling, payments, and customer service at the James Island pediatric clinic.
Lead the front-end team at TJ Maxx in Brooklyn to deliver exceptional customer experiences, coach Associates, and support store operations and loyalty program growth.
Mercury Insurance seeks a remote Claims Specialist II to investigate and process vehicle, property, and moderate bodily injury claims while delivering high-quality customer service.
The Vanderbilt, Auberge Collection is hiring a personable Part-Time Front Desk Agent to manage check-ins, reservations, guest inquiries, and daily front desk operations at its historic Newport property.
Customer-facing engineering role focused on helping teams test and validate mission-critical distributed systems using Antithesis's platform.
A 10-week paid, on-site internship at Regal Rexnord HQ offering hands-on Customer Care technology experience across Salesforce, Power BI, AWS and ERP systems.
Northwestern Medicine is hiring a Patient Services Representative to manage registration, scheduling, insurance verification, and front-desk patient interactions at its Sycamore location.
Telvista is hiring a Call Center Collections & Retention Agent to manage inbound/outbound automotive finance accounts, negotiate payment arrangements, and retain customers with compliant, customer-focused service.
Cornerstone Building Brands is hiring a Hybrid Customer Success Representative in Dallas to deliver proactive order support, technical assistance, and account coordination for customers across its building products portfolio.
Trinity Health is hiring a remote Billing and Follow-up Representative II to manage Medicare/Medicare Advantage billing inquiries and deliver timely, professional patient financial services.
Our purpose is to deliver an exceptional experience for our guests and teammates that fulfills dreams, enriches lives and delivers happiness. Our Be Connected! Principles serve as our guiding values for how we fulfill our purpose. We strive to Be...
70 jobs
🔮
Hi, I'm Risa! Your AI Career Copilot
you, just ask me below!
