Customer Experience Coordinator
At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our four global Home Offices, Distribution Centers or Retail Stores—TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world’s leading off-price retailer.
Job Description:
Opportunity: Grow Your Career
Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs. Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store. Role models outstanding customer service.
- Creates a positive internal and external customer experience
- Promotes a culture of honesty and integrity; maintains confidentiality
- Takes an active role in training and mentoring Associates on front end principles
- Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
- Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
- Addresses customer concerns and issues promptly, ensuring a positive customer experience
- Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
- Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
- Provides and accepts recognition and constructive feedback
- Partners with Management on Associate training needs to increase effectiveness
- Ensures adherence to all labor laws, policies, and procedures
- Promotes credit and loyalty programs
- Supports and participates in store shrink reduction goals and programs
- Promotes safety awareness and maintains a safe environment
- Other duties as assigned
Who We’re Looking For: You.
- Available to work flexible schedule, including nights and weekends
- Strong understanding of merchandising techniques
- Capable of multi-tasking
- Strong communication and organizational skills with attention to detail
- Able to respond appropriately to changes in direction or unexpected situations
- Team player, working effectively with peers and supervisors
- Able to train others
- 1 year retail and 6 months of leadership experience
Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information.
In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
Applicants with arrest or conviction records will be considered for employment.
Address:
410 Gateway DriveLocation:
USA TJ Maxx Store 1368 Brooklyn NYThis position has a starting pay range of $17.50 to $18.00 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.Average salary estimate
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
HomeGoods seeks a Department Supervisor to manage receiving and merchandising, coach associates, and ensure an exceptional customer experience at the Oak Creek, WI store.
DCAS's NYCAPS Central seeks a Community Coordinator to provide frontline help-desk and benefits transaction support for city employees, agencies, and job applicants.
Antech seeks a detail-oriented Customer Support Specialist in Loveland, CO to deliver empathetic veterinary diagnostic support, handle incoming calls, and accurately process orders using CRM and ERP systems.
Customer Success Manager needed to lead the build-out of Tabs' CS function, drive customer retention and satisfaction for finance-focused SaaS customers, and act as a trusted advisor between clients and product.
Peraton seeks an experienced Tier I/II Customer Technical Support Representative in San Antonio to diagnose and resolve software, hardware, and network issues in a 24/7 mission-driven environment.
A 10-week paid, on-site internship at Regal Rexnord HQ offering hands-on Customer Care technology experience across Salesforce, Power BI, AWS and ERP systems.
Northwestern Medicine is hiring a Patient Service Representative to handle registration, payments, and appointment coordination for its Urology clinic at 251 E. Huron in Chicago.
Provide telephonic inbound and outbound member support and accurate data entry for American Health Holdings' Medical Management team in a fully remote, full-time role at CVS Health.
Northwestern Medicine is hiring a remote Patient Access Specialist to handle patient registration, scheduling, insurance eligibility checks and customer service for patients in IL, IN, IA, or WI.
Sonesta Simply Suites Huntsville seeks a reliable Front Desk Agent to provide exceptional guest service, manage front desk operations, and support hotel revenue and safety procedures.
Regal Rexnord seeks a proactive Customer Care Summer Intern to drive customer advocacy projects, analyze service data, and support cross-functional initiatives at its Milwaukee headquarters.
Professional PT is hiring a friendly Patient Care Coordinator to manage front-desk operations, patient intake, scheduling, and payments in a fast-paced clinic.
Trinity Health is hiring a remote Billing and Follow-up Representative II to manage Medicare/Medicare Advantage billing inquiries and deliver timely, professional patient financial services.
UnityPoint Health is hiring an Experience Specialist/Receptionist for the Lakeview Cardiology clinic to provide friendly, efficient front-desk patient registration, scheduling, and administrative support.
🔮
Hi, I'm Risa! Your AI Career Copilot
you, just ask me below!
