Customer Support Specialist - RL
We understand that the world we want tomorrow starts with how we do business today, and that’s why we’re inspired to make A Better World for Pets. Antech is comprised of a diverse team of individuals who are committed to each other’s growth and development. Our culture is centered on our guiding philosophy, The Five Principles: Quality, Responsibility, Mutuality, Efficiency and Freedom. Today Antech is driving the future of pet health as part of Mars Science & Diagnostics, a family-owned company focused on veterinary care.
Current Associates will need to apply through the internal career site. Please log into Workday and click on Menu or View All Apps, select the Jobs Hub app, then click the magnifying glass to Browse Jobs.
Work Shift: Requires Saturday shift, and some Holidays
Work Type: On-Site. This is an On-Site role based out of our Location in Loveland, Colorado OR Fountain Valley, CA OR Lake Success, NY
The Target Pay for this position is $21.00-$25.00 an hour. At Antech, pay decisions are determined using factors such as relevant job-related skills, experience, education, training and budget.
Job Purpose/Overview
The Customer Support Specialist delivers on the Antech Customer Service Vision of unwavering commitment to empathetic and caring veterinary diagnostic support. They are responsible for managing and servicing incoming customer calls with a customer-forward approach and a high level of empathy. This position requires a professional with strong relationship building and communication skills. The Customer Support Specialist accurately enters orders and is knowledgeable about Antech products and programs.
Essential Duties and Responsibilities
Provides superior customer service and remains solution driven with all customers and/or customer concerns.
Provide phone coverage within the queue
Handles customer issues, as needed, to ensure quality customer service.
Effectively uses multiple software systems to service accounts. This includes but is not limited to Customer Relationship Management (CRM) Software, Enterprise Resource Planning (ERP) Software, and Microsoft Suite.
Demonstrates proficiency in all products and is seen as a knowledgeable resource in all product categories.
Investigates customer issues and finds appropriate solutions.
Takes incoming calls and places orders for supplies or consumables, or handles inquiries as requested.
Manages appropriate distributor relationships and other partnerships.
Updates data in Salesforce.com and sets up new accounts.
Communicates potential sales opportunities via leads to appropriate teams.
Other duties as assigned.
Education and Experience
High school diploma required.
Associates degree in business or veterinary related field, or equivalent related experience preferred.
Minimum of 2 years’ experience in call center environment is preferred.
Working knowledge of veterinarian, medical information technology (IT) and/or clinical diagnostic environment preferred.
Knowledge, Skills and Abilities
Excellent customer service skills including patience, ability to listen and ability to provide a positive experience with all interactions.
Strong organizational skills and attention to detail.
Demonstrated ability to approach problems and find appropriate solutions.
Ability to work effectively in a team environment.
Ability to adapt and be flexible in a variety of situations.
Displays strong oral and written communication, especially over the telephone, with both internally and externally customers.
Accurate and efficient data entry skills.
Intermediate ability with Microsoft Office Suite, Internet Software and E-mail required.
Intermediate ability with Salesforce.com or similar CRM (Customer Relationship Management) preferred.
Ability to maintain quality assurance metrics for queue as determined by Customer Support Leadership and the Support Enablement Team.
Working Conditions
The associate is regularly required to apply manual dexterity, including hand/wrist flexibility, for computer keyboarding. The associate frequently is required to sit for extended periods of time, stand, walk, and reach with hands and arms. The associate is frequently required to hear and speak in order to use the telephone, make presentations and communicate with people in an office or virtual environment. The associate is occasionally required to sit and stoop, bend, kneel, or crouch. The associate must occasionally lift and/or move up to 15 pounds.
The associate will primarily work in a typical office environment or a remote home office. The noise level in the work environment is usually moderate. The associate will be required to use a computer, spreadsheets, data base management, email, video conferencing and the Internet. The associate is frequently required to use a calculator; fax, copy machine, and phone system. The associate must occasionally use media equipment such as an overhead projector, PowerPoint, and Microsoft Teams. Environment where pets are present
About Antech
Antech is a leader in veterinary diagnostics, driven by our passion for innovation that delivers better animal health outcomes. Our products and services span 90+ reference laboratories around the globe; in-house diagnostic laboratory instruments and consumables, including rapid assay diagnostic products and digital cytology services; local and cloud-based data services; practice information management software and related software and support; veterinary imaging and technology; veterinary professional education and training; and board-certified specialist support services.
Antech offers an industry competitive benefits package and continues to invest in and evolve benefits programs that meet the health, wellness and financial needs of our associates.
All Full-time associates are eligible for the following benefits and more:
Paid Time Off & Holidays
Medical, Dental, Vision (Multiple Plans Available)
Basic Life (Company Paid) & Supplemental Life
Short and Long Term Disability (Company Paid)
Flexible Spending Accounts/Health Savings Accounts
Paid Parental Leave
401(k) with company match
Tuition/Continuing Education Reimbursement
Life Assistance Program
Pet Care Discounts
We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement, please see our Career page at Antech Careers.
Note to Search Firms/Agencies
Antech Diagnostics, Inc. and its subsidiaries and affiliates (Antech) do not compensate search firms for unsolicited assistance unless they have a written search agreement with Antech and the requisition is position-specific. Any resumes, curriculum vitae, and other unsolicited assistance from search firms that do not have a written search agreement or position-specific requisition submitted to any Associate of Antech will be deemed the sole property of Antech and no fee will be paid in the event the candidate is hired by Antech.
Average salary estimate
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
VCA Laguna Niguel is hiring a compassionate Client Service Representative to manage front-desk activities and ensure an excellent client and patient experience.
St. Luke's Health Plan is hiring a Senior Pharmacy Benefits Specialist to handle escalated PBM issues, manage prior authorizations and appeals, and mentor pharmacy benefits team members.
Customer-focused Automotive Service Advisor/Writer needed at a locally owned Christian Brothers Automotive to manage guest interactions, coordinate repairs, and support shop operations Monday–Friday with weekends off.
Advocate Health seeks a detail-oriented Care Coordinator Auth Scheduling Specialist to handle referrals, authorizations, and patient scheduling for transplant services in a fully remote full-time role.
Caliber Collision is hiring a hands-on Customer Service Consultant in Woodridge, IL to manage customer interactions, vehicle intake/documentation, and transport/delivery coordination for a fast-paced collision center.
Provide front-line client and patient support for Labcorp's San Diego lab by handling calls, resolving issues, maintaining accurate records and ensuring excellent service.
Customer-facing engineering role focused on helping teams test and validate mission-critical distributed systems using Antithesis's platform.
Experienced B2B Customer Support professional needed to manage inboxes, tickets, user management, and order processing for a multi-brand education and training organization—fully remote on EST hours.
Fifth Third Bank seeks a detail-oriented Homeowners Assistant Customer Care Specialist in Cincinnati to handle borrower inquiries, support loss mitigation efforts, and manage foreclosure/default servicing workflows.
Huntington Bank seeks a part-time Customer Experience Banker in Parkersburg, WV to deliver friendly, accurate branch service while driving relationship growth through product education and referrals.
CenterWell Senior Primary Care is hiring a patient-focused Medical Receptionist in Shreveport to manage front-desk activities, appointment scheduling, and EMR recordkeeping for a senior-focused primary care practice.
Kemper is hiring a Part-Time Field Collections Representative in Savannah to manage premium collections, resolve customer questions, and maintain strong client relationships through regular in-person visits.
Fifth Third Bank is hiring a Loan Resolution Specialist II to handle delinquent accounts through outbound and inbound communications, recommend solutions, and coordinate with servicers and internal teams to protect customers and reduce losses.
Provide high-quality phone, email, and chat support to merchants and partners for a fast-growing FinTech, helping them through applications, account queries, and issue resolution.
A leader in veterinary care, VCA Animal Hospitals is committed to taking care of the future of veterinary medicine. We are a family of hometown animal hospitals determined to positively impact pets, people, and our communities. From primary care t...
35 jobs
🔮
Hi, I'm Risa! Your AI Career Copilot
you, just ask me below!
