Client Services Representative - job 1 of 2
Labcorp is seeking a Client Services Representative to join a dynamic team in support of our San Diego, CA lab. This position will work with physician offices, hospital laboratories, and internal customers to ensure that all client needs are addressed accurately and efficiently, resulting in exceptional client and patient care. The Client Services Representative handles a wide variety of needs from simple to complex, working within a caring and supportive team that strives to provide a world-class customer experience. The ideal candidate will be passionate about helping others, appreciates the importance of their role in patient care, and feels motivated to be part of a great team in an innovative company.
**Pay Range: $17.25 - $35.16 per hour
All job offers will be based on a candidate’s skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data.
Work Schedule: Monday-Friday from 7:30am -4pm
Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. For more detailed information, please click here.
Job Responsibilities
Act a liaison between Labcorp, the customer base and patients and sales reps
Communicate with all laboratory departments along with outreach to other Labcorp sites
Answer and assist incoming call requests status updates, patient test medications, updating patient/client information and supplies requests
Investigate and resolve any patient or client concerns in a timely manner
Interact with internal and external customers in a courteous, friendly and professional manner while following documented quality protocols
Participate in activities designed to improve employee satisfaction, customer satisfaction and team performance
Work in multiple databases to manage and resolve a wide variety of needs related to patient cases within any stage of testing
Review test forms for accuracy, resolve and document any discrepancies
Perform administrative support for medical record management and CRM data maintenance to assure HIPAA compliance
Flexibility and willingness to perform other job-related tasks as requested, in support of the lab’s success and overall patient care
Requirements
High School Diploma or GED equivalent required
Associate's degree or higher is preferred
Previous experience in a customer service role
Contact center/call center experience is preferred
Prior healthcare industry experience is a plus, such as a physician's office or a hospital
Experienced in managing multiple applications, using two monitors, with strong organizational skills
Excellent multitasking abilities while maintaining focused attention to details
Flexibility and ability to manage and adapt to changing priorities quickly
Strong verbal and written communication skills, excellent ability to listen and respond, and always courteous
Well-versed in applications like Microsoft Outlook, Excel, Word, and willingness to learn new applications
Bilingual in English and Spanish highly desirable
This position requires you to be fully vaccinated against COVID-19. Subject to applicable law, all prospective hires will need to provide proof of being fully vaccinated for COVID-19 or qualify for medical or religious accommodations.
If you're looking for a career that offers opportunities for growth, continual development, professional challenge and the chance to make a real difference, apply today!
Labcorp is proud to be an Equal Opportunity Employer:
Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.
We encourage all to apply
If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at Labcorp Accessibility. For more information about how we collect and store your personal data, please see our Privacy Statement.
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