Customer Service Specialist II
Type of Requisition:
RegularClearance Level Must Currently Possess:
NoneClearance Level Must Be Able to Obtain:
NonePublic Trust/Other Required:
NoneJob Family:
Contact CenterJob Qualifications:
Skills:
Call Support, Customer Inquiries, Customer Relationships, Oral Communications, Phone Calls (Inactive)Certifications:
NoneExperience:
2 + years of related experienceUS Citizenship Required:
NoJob Description:
CUSTOMER SERVICE SPECIALIST II
Seize your opportunity to make a personal impact as a Customer Service Specialist II supporting the New York State Department of Health Medicaid Management Information System (MMIS) program. GDIT is your place to make meaningful contributions to challenging projects and grow a rewarding career.
At GDIT, people are our differentiator. As a Customer Service Specialist II you will help ensure today is safe and tomorrow is smarter. Our work depends on Customer Service Specialist II joining our team to provide support via the telephone and/or Internet to resolve routine issues and respond to customer inquiries.
You will be answering inbound phone calls from Medicaid Providers for billing or enrollment. These calls are not scripted; there is knowledge to be learned to understand and help the providers with their Medicaid claims.
HOW A CUSTOMER SERVICE SPECIALIST II WILL MAKE AN IMPACT
Takes and processes transactions by telephone, internet and correspondence from customers and representatives
Enters and maintains database records of customer profiles and prepares and maintains status reports
Acts as liaison for customers
Maintains knowledge of company products and customer service processes
WHAT YOU’LL NEED TO SUCCEED:
Required Experience: 2+ years of customer service experience
Required Technical Skills:
Strong Microsoft Office skills (Word, Excel, PowerPoint)
Required Skills and Abilities:
Strong telephone and verbal communication skills
Customer focus and adaptability to different personality types
Ability to multi-task and manage time effectively
Location: Hybrid and on-site at Riverview Center, Menands, NY
Scheduled Weekly Hours:
40Travel Required:
NoneTelecommuting Options:
HybridWork Location:
USA NY MenandsAdditional Work Locations:
Total Rewards at GDIT:
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.Join our Talent Community to stay up to date on our career opportunities and events atEqual Opportunity Employer / Individuals with Disabilities / Protected VeteransAverage salary estimate
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
Lead development and validation of ML/AI algorithms and quantum-threat simulations for USSTRATCOM mission systems at Offutt AFB, supporting national security priorities.
A global technology and services firm is seeking a seasoned Global Compensation Analyst to manage international compensation programs, job architecture, and pay strategy across multiple markets.
Lead and mentor a team of customer service representatives at MOO’s East Providence office, handling escalations and delivering exceptional multi-channel support.
Provide friendly, accurate front-desk support at Northside Hospital by registering patients, maintaining records, and directing patient needs during regular business hours.
Action Property Management seeks an outgoing Lobby Ambassador to deliver exceptional front-desk and concierge service at Perla on Broadway in downtown Los Angeles.
Auberge Resorts' Stanly Ranch is hiring a Wellness Coordinator to oversee spa and fitness guest services, retail support, scheduling, and daily maintenance at its private Napa property.
Polly is hiring a technically adept Customer Support Engineer to troubleshoot customer issues, drive cross-team resolutions, and help scale support operations in a high-growth mortgage technology startup.
Protective Insurance is hiring a remote Contact Center Manager to lead the Employee Benefits CX team, improving customer satisfaction, operational performance, and adherence to regulatory standards.
Lead and coach a high-performing customer service team at bet365 to ensure excellent support, efficient operations, and timely escalation handling across peak sporting periods.
Senior Technical Support Engineer at ServiceNow responsible for diagnosing and resolving complex platform issues, communicating solutions clearly to customers, and contributing product feedback across teams.
Provide front-line phone and digital member support for SECU in Asheville while completing training, upholding compliance, and learning to recommend appropriate credit union products and referrals.
Jerry.ai is hiring a remote Customer Support Agent (P&C) to assist existing policyholders with service requests, policy changes, and retention efforts across its network of insurance carriers.
Supervisor role at Limelight Ketchum overseeing guest services, staff training, scheduling, and guest relations for a boutique hospitality brand.
Support outpatient physical therapy operations at SSM Health as a Patient Service Specialist, handling front-desk duties, patient intake, scheduling, and insurance verifications with strong customer service.
Conklin Automotive Group is seeking an Assistant Automotive Service Advisor to support service operations by managing customer inquiries, scheduling appointments, and ensuring a positive customer experience.
🔮
Hi, I'm Risa! Your AI Career Copilot
you, just ask me below!
