Manager 3, Regional Operations Support / ROSI - job 1 of 2

Role Overview

Let your passion for people be the driver of your success at Sodexo. Through your leadership, your team will make a real impact every day.  Share your vision and inspire others by working with Sodexo Healthcare! 

The Manager 3, Regional Operations Support (ROSI) position will support positions based in Chicago, IL and be willing to travel anywhere in North America depending on the business need.  This leader will be responsible for a dynamic group of employees supporting patient food service and retail in a healthcare setting.

Sodexo offers a range of services to healthcare facilities, including food, nutrition, environmental, facilities management, healthcare technology management, retail, and patient experience services. Employees at our healthcare sites play a crucial role in enhancing patient experience and well-being

What You'll Do

• create and deliver innovative and enriching cafe experiences for patients, family and staff daily;
• have oversight of day-to-day operations
• create menus based on client needs
• implement and standardize all culinary systems and procedures for hospital

• evaluate and develop service levels for the overall Patient Services Program targeted to exceed patient and customer satisfaction
• oversee Sodexo’s Patient Dining Program and daily meal rounding inclusive of service recovery
• collaborate with clinical, food service and interdisciplinary teams to enhance the patient experience

• manages cash handling protocols & control procedures according to Sodexo policies
• mentor, develop, and retain frontline staff
• develop and maintain client and customer relationships

What We Offer

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

What You Bring

• a strong culinary background in a high-volume environment
• strong management skills and experience
• menu planning experience and a strong understanding of current culinary trends
• the ability to successfully lead, develop and train a team
• ability to handle change and maintain professionalism in changing environments
• proficient computer skills, highly organized, and detail-focused
• a proven ability to set up processes, create efficiencies, and solve problems with little to no direction 

Who We Are

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.

Qualifications & Requirements

Minimum Education Requirement - Bachelor's degree in a relevant field or equivalent work experience

Minimum Management Experience - 3 years 

Minimum Functional Experience - 5 years work experience in facilities (e.g., maintenance, plant operations, engineering services, grounds, custodial/environmental, or transportation) or food (e.g., food services or operations, concessions, retail sales, store operations, or vending) or HTM