Partner Solutions Engineer

Location: US, Remote

Hours: 9am-6pm EST. We strive to create a supportive and flexible working environment for all team members.

Compensation: We feel passionately about transparency in compensation. Total compensation for this role is market competitive, including a base salary range of $150,000, plus commission.

About the Role

The Partner Solutions Engineer will be a key driver in our company’s growth strategy, responsible for helping customers and partners build high-value integrations with our platform. Reporting to the Head of Partnerships, you’ll work closely with the GTM team during both the sales and post-sales process, ensuring partners can successfully leverage our APIs, embed our platform, and deliver measurable value. You will champion the partner and end-user experience, ensuring integrations are not just implemented but fully optimized to meet business goals.

You Will

• Serve as the primary technical point of contact for partners, guiding them through API usage, integrations, and best practices to ensure successful implementation

• Collaborate with partners and internal teams to design, implement, and continuously monitor integrations, ensuring they are delivering maximum value and meeting both business and user experience goals

• Advocate for the end-user experience within integrations, ensuring flows are intuitive, performant, and aligned with partner and customer needs

• Work with the GTM team to evaluate partner technical requirements, develop proof-of-concepts, and provide demos to support the sales process

• Ensure smooth partner onboarding, troubleshoot technical issues, monitor performance metrics, and make recommendations to improve adoption, engagement, and ROI

• Develop technical guides, API documentation, and sample integrations that prioritize usability and help partners and customers succeed independently

• Partner with Product, Engineering, and Sales teams to provide feedback from partners and users, influence product roadmap, and prioritize enhancements to integrations

• Track partner and user success metrics, identify friction points, and implement solutions to improve adoption, satisfaction, and overall impact

• Stay current with trends in API integrations, developer experience, and partner ecosystems to continually enhance partner enablement and user experience

You Have

• 5+ years in a technical customer-facing role, preferably as a Solutions Engineer, Partner Engineer, or API-focused technical consultantStrong proficiency with APIs, webhooks, developer tools, and integration best practices; experience with SaaS platforms and B2B integrations is a plus

• Proven ability to work closely with partners and internal teams to understand both business and end-user needs, and deliver actionable solutions that maximize adoption and impact

• Comfortable in a fast-paced, high-growth environment, with the ability to balance multiple priorities and solve complex problems independently

• Excellent interpersonal, presentation, and documentation skills, with the ability to convey technical concepts to both technical and non-technical stakeholders

• Team-oriented with a demonstrated ability to work cross-functionally and influence without authority

• Bachelor’s degree in Computer Science, Engineering, or a related field; advanced degree or equivalent experience a plus

Snappy is the award-winning, all-in-one gifting company that spreads joy, shares gratitude, and takes the guesswork out of gifting.

Founded in 2015, Snappy was named one of Inc.’s fastest-growing companies in the Northeast in 2021, 2022, and 2023. Snappy is the trusted gifting and swag partner to over 43% of Fortune 100 companies as well as thousands of individuals who use Snappy for personal gifting. Snappy has sent more than five million gifts worldwide.

Snappy thrives on connecting people and cultivating meaningful relationships through the power of gratitude and gifting. Our recipient-picks experience ensures gift-givers send the perfect gift every time, for everyone, on every occasion.Snappy has been featured on Fortune’s "Best Small & Medium Workplaces," “Best Workplace for Millennials,” and “Best Workplace in Tech” lists.

We've seen firsthand that our unique product and brand experience boosts employee morale, improves performance, and (most importantly!) spreads joy, so, of course, we practice what we preach! Here at Snappy, we believe wholeheartedly in building a culture of appreciation, dedication, and fun. We offer benefits and perks to our employees including but not limited to: Free healthcare, including vision and dental, generous 401k match, flexible PTO, paid family leave, Snappy Summer Fridays (which we enjoy year-round!) and Snappy gifts for employee recognition and appreciation.

Snappy's stance on diversity, equity and inclusion, its active focus on give-back programs, and its fundamental mission to spread joy through the power of gifting all lead the way in unlocking the power of human kindness at work.

Information collected and processed as part of your Snappy hiring process, including as part of your Snappy career profile and in any job applications you choose to submit, is subject to Snappy Recruitment Privacy Notice