Senior Product Manager

At Smalls, we believe cats deserve better — fresher food, healthier lives, and happier humans to serve them. We’re looking for a Senior Product Manager to help us keep tails wagging (well, flicking) long after a customer’s first box. You’ll lead the charge on building and executing our retention strategy, uncovering why cat parents stay, and designing product experiences that make them purr with delight. If you love working cross-functionally to create products that balance business impact with customer joy, we’d love to have you join our pride.

What You'll Do:

• Build and execute the retention strategy, making sure our customers stay delighted with Smalls long after their first box.

• Identify and improve product-led retention levers—from onboarding flows to subscription management to new feature adoption.

• Diagnose and act on churn signals, working closely with data, CX, and marketing to understand and address the “why” behind customer drop-off.

• Drive cross-functional execution, leading design, engineering, marketing & operations teams to deliver thoughtful solutions that balance business outcomes which customers love.

• Use experimentation, user feedback, and behavior analysis to validate hypotheses, measure impact, and drive continuous improvement.

• Champion a product culture at Smalls—where insights, learning, and customer empathy guide how we build.

What we'll love about you:

• 5+ years of product management experience, ideally with a mix of subscription, consumer, or eCommerce.

• Comfort with retention and growth metrics (AOV, churn, LTV) and the ability to use them to shape strategy and prioritization.

• Hands-on experience running experiments and A/B testing, with strong analytical and hypothesis-driven problem solving.

• A track record of leading cross-functional teams and rallying stakeholders across engineering, design, and marketing.

• Strong communication skills—you can simplify complexity, inspire collaboration, and keep teams aligned.

• Bias for action, strong prioritization instincts, and a customer-first mindset.

• Thrive in fast-moving, ambiguous environments, and enjoy taking big ideas from concept to launch to iteration.

• Curious and collaborative—energized by exploring how things work and how they can be better.

What you’ll love about us:

• Mission-Driven Company: We love cats and we're here to make nine lives ten.

• People-Driven Company: We treat our people like people; we're committed to Smalls, and we work hard but also respect everyone’s lives outside of work.

• Data-Driven Culture: We love using data to guide decision-making where appropriate, but we also know when to move quickly and go with our gut.

• Competitive Salary: Make some $$$.

• Very Competitive Benefits: Fully paid Health, Vision, and Dental insurance. 4-day work week. Unlimited PTO.

• Fully Remote Office & Culture: Our team is spread across the US day to day, but we travel for department & company off-sites and retreats.

• Free Product: Free cat food every month.