Director of Product Management (Digital)

Overview

We are looking for a Director of Product Management to lead our growing Digital Product team. This role will oversee multiple Product Managers focused on digital enrollment and client servicing experiences. You will set the vision, strategy, and roadmap for digital products that empower consumers to explore, enroll, and succeed in our program—reducing their reliance on traditional phone-based interactions.

This is a unique opportunity to scale digital channels at one of the largest debt relief companies in the U.S., while managing a team that drives meaningful outcomes for both the business and the people we serve.

Responsibilities

• Lead & Grow a Product Team: Manage and mentor a team of Product Managers, fostering their growth while ensuring alignment with company priorities.
• Define Vision & Strategy: Own the product vision for digital enrollment and servicing, setting clear objectives, KPIs, and roadmaps.
• Drive Execution at Scale: Partner with engineering, design, and data to deliver high-quality, consumer-grade digital experiences.
• Balance Discovery & Delivery: Ensure teams are continuously gathering insights, running experiments, and shipping features that improve conversion, retention, and satisfaction.
• Collaborate Cross-Functionally: Build strong partnerships with Marketing, Sales, Operations, Client Success, Compliance, and other teams to drive adoption and alignment.
• Measure & Optimize Impact: Define success metrics, monitor performance, and leverage data to iterate and improve.
• Influence at the Leadership Level: Act as a thought partner to senior leadership, communicating product vision, progress, and results.

Qualifications

Education/Experience :

• Bachelors’ degree in a technical discipline (Physics, Applied Mathematics, Statistics, Computer Science, Business, Industrial Engineering or similar) preferred.
• 10+ years of product management experience, with at least 2–3 years managing and developing Product Managers

Required Skills/Abilities :

• Proven success leading digital product teams in consumer-facing tech, fintech, or services.
• Strong strategic thinking paired with a bias for action—you can set the vision and roll up your sleeves when needed.
• Deep understanding of product discovery, agile methodologies, and experimentation frameworks.
• Excellent communication and stakeholder management skills; able to influence executives and cross-functional partners.
• Analytical and data-driven, with experience using tools like Datadog, FullStory, GTM, or like inform decisions.

Bonuses include:

• Experience with React, Next.js, React Native, Mobile Application and/or Salesforce ecosystem
• Background in financial services, debt relief, or consumer credit products
• Familiarity with funnel optimization, growth product practices, product optimization and self-service enrollment design
• Customer-facing positions only:
• Clearly explain details about the company's debt settlement program to current clients.
• Recall details of calls with clients and to record those details accurately in Salesforce.
• De-escalate stressful situations.
• Support and de-escalate vulnerable and sometimes difficult clients.

National Debt Relief Role Qualifications:

• Computer competency and ability to work with a computer.
• Prioritize multiple tasks and projects simultaneously.
• Exceptional written and verbal communication skills.
• Punctuality expected, ready to report to work on a consistent basis.
• Attain and maintain high performance expectations on a monthly basis.
• Work in a fast-paced, high-volume setting.
• Use and navigate multiple computer systems with exceptional multi-tasking skills.
• Remain calm and professional during difficult discussions.
• Take constructive feedback.
• Available for full-time position, overtime eligible if classified non-exempt.

Compensation Information

Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for each position across the US. Within the range, individual pay is determined by work location, job-related skills, experience, and relevant education or training. This good faith pay range is provided in compliance with NYC law and the laws of other jurisdictions that may require a salary range in job postings. The salary for this position is $208,500 to $240,000 annually.

About National Debt Relief

 

 

National Debt Relief was founded in 2009 with the goal of helping an expanding number of consumers deal with overwhelming debt. We are one of the most-trusted and best-rated consumer debt relief providers in the United States. As a leading debt settlement organization, we have helped over 450,000 people settle over $10 billion of debt, while empowering them to lead a healthier financial lifestyle and feel free to live their best life. At National Debt Relief, we treat our clients like real people. Our purpose is to elevate, empower, and transform their lives.

 

Rated A+ by the Better Business Bureau, our goal is to help individuals and families get out of debt with the least possible cost through conducting financial consultations, educating the consumer and recommending the appropriate solution. We become our clients' number one advocate to help them reestablish financial stability as quickly as possible.

Benefits

National Debt Relief is a team-oriented environment full of rewards and growth opportunities for our employees. We are dedicated to our employee's success and growth within the company, through our employee mentorship and leadership programs.

 

Our extensive benefits package includes:

• Generous Medical, Dental, and Vision Benefits
• 401(k) with Company Match
• Paid Holidays, Volunteer Time Off, Sick Days, and Vacation
• 12 weeks Paid Parental Leave
• Pre-tax Transit Benefits
• No-Cost Life Insurance Benefits
• Voluntary Benefits Options
• ASPCA Pet Health Insurance Discount
• Access to your earned wages at any time before payday

 

National Debt Relief is a certified Great Place to Work®!

 

National Debt Relief is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other status protected by law.

 

For information about our Employee Privacy Policy, please see hereFor information about our Applicant Terms, please see here

 

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