Customer Success Manager, DFR Majors
Skydio is the leading US drone company and the world leader in autonomous flight, the key technology for the future of drones and aerial mobility. The Skydio team combines deep expertise in artificial intelligence, best-in-class hardware and software product development, operational excellence, and customer obsession to empower a broader, more diverse audience of drone users. From utility inspectors to first responders, soldiers in battlefield scenarios and beyond.
About the Team:
The Customer Success team enables sales by winning the technical validation process, driving value to customers by seamlessly delivering services, and supporting customers with world class on-boarding and technical expertise. We are a rapidly growing team of passionate, mission driven UAS professionals, who sweat the details and ensure our customers are set up for success.
About the role:
We are looking for a motivated Customer Success Manager with a deep sense of ownership to lead and drive all aspects of implementation, usage, retention and expansion of our Law Enforcement customers. A successful candidate will become an indispensable bridge between our customers and Skydio’s extremely agile and world class technical teams. This role reports to the Manager, Customer Success and will work closely with our Product, Engineering, and Sales functions to deliver industry leading autonomous solutions that drive value to our customers.
Location:
The ideal candidate will be based in the Central or Eastern Timezone
How you’ll make an impact:
- Build scalable processes for customer on-boarding and post sales success
- Track and manage all implementation projects with our large enterprise customers for successful delivery of technology and services.
- Develops Healthy Customer Relationship through proactive support and cadence based follow ups
- Quantifying product feedback and briefing executives to drive software and hardware engineering to better fit our customers needs
- Create customer Loyalty through proactive support and account management
- Advocate for Enterprise customers through deep understanding of their use cases and needs
- Lead Quarterly Business Reviews and customer check-ins to ensure our existing customers are getting value from Skydio technology
- Ensure expansions and renewals through proactive support.
- Manage ~20x accounts driving adoption to ensure expansions and renewals of book of business.
What makes you a good fit:
- Strong knowledge or previous experience supporting customers in the SLED industries (Public Safety, Law Enforcement).
- Ability to travel 40+% of the time.
- Ability to obtain Part 107 certificate.
- Proven track record of implementing new technology, agile development and interfacing with technical teams to deliver on customer schedules.
- Proven track record of driving implementation, adoption and value of hardware or software for or within large Enterprises
- Excellent communication skills, both written and verbal, and a strong focus on project management tools and concepts.
- Experience with commercial Unmanned Aircraft Systems and related software development/deployment.
- Work directly with customers through proactive, metrics based engagement
- Work closely with customers to ensure renewals, identifying accounts that are at risk not to renew
- Work closely with customers and sales to ensure expansion, identifying the vertical specific pain points that could prevent this expansion.
Compensation: At Skydio, our compensation packages for regular, full-time employees include competitive base salaries, equity in the form of stock options, and comprehensive benefits packages. Compensation will vary based on factors, including skill level, proficiencies, transferable knowledge, and experience. Relocation assistance may also be provided for eligible roles. The annual base salary range for this position is $120,000 - $160,000. Fundamentally, we believe that equity is the key to long-term financial growth, and we ensure all regular, full-time employees have the opportunity to significantly benefit from the company's success. Regular, full-time employees are eligible to enroll in the Company’s group health insurance plans. Regular, full-time employees are eligible to receive the following benefits: Paid vacation time, sick leave, holiday pay and 401K savings plan. This position and all associated benefits are subject to applicable federal, state, and local laws, as well as the Company’s policies and eligibility criteria.
*Compensation for certain positions may vary based on the position’s location
#LI-WM1
At Skydio we believe that diversity drives innovation. We have created a multidisciplinary environment that embraces the power of diverse perspectives to create elegant solutions for complex problems. We are committed to growing our network of people, programs, and resources to nurture an inclusive culture.
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or other characteristics protected by federal, state or local anti-discrimination laws.
For positions located in the United States of America, Skydio, Inc. uses E-Verify to confirm employment eligibility. To learn more about E-Verify, including your rights and responsibilities, please visit https://www.e-verify.gov/
Average salary estimate
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
Support franchise owners as a Client Experience Specialist by delivering empathetic, solutions-oriented service and coordinating cross-functional efforts to drive results.
ExtensisHR is hiring an Account Manager to serve as a strategic client advocate, coordinating internal teams to deliver PEO services and drive client retention.
Snap-on Credit LLC is hiring an entry-level Associate Account Manager in Libertyville, IL to focus on early-stage collections, franchisee coordination, and credit program support.
NIQ is hiring a Client Manager, Customer Insights to deliver retail analytics and merchandising recommendations onsite with a strategic Newark retail client, translating data into actionable decisions.
Experienced public sector account leader needed to drive strategic growth, client relationships, and solution delivery for government customers at DXC Technology.
ServiceNow is seeking a Senior Customer Success Manager — CPQ to serve as a trusted technical and strategic advisor, driving onboarding, adoption, AI enablement, and long-term value for enterprise CPQ customers.
Work with NIQ’s Beverage & Alcohol clients to translate POS and panel data into clear, actionable insights while coaching junior team members and driving client satisfaction.
DXC Technology is hiring a Senior Manager Client Partner to lead manufacturing client relationships, shape strategic account plans, and accelerate revenue growth through trusted advisory and cross-functional collaboration.
Swift 7 Consultants seeks a proactive Client Relationship Manager in Akron, OH to oversee client accounts, drive satisfaction, and support account growth.
Quench (a Culligan company) is hiring a hybrid Account Manager on the Rapid Response Team to handle escalated customer issues, improve retention, and meet SLA/NPS targets for the King of Prussia or Grapevine service region.
Equifax seeks a Customer Success Manager (FinTech) to lead post-sales program management and drive value realization for complex B2B customers in a remote capacity.
ServiceNow is hiring a Principal Customer Success Manager focused on CPQ to drive enterprise adoption, technical success, and AI-enabled value realization across strategic accounts.
Convergint Federal seeks an onsite Service Account Specialist to drive service sales, manage federal accounts, and ensure exceptional client support for mission-critical security systems.
Skydio is a leading American drone manufacturer headquartered in San Mateo, California. We are commited to creating the world’s most intelligent flying machines for use by consumer, enterprise, and government customers.
3 jobs
🔮
Hi, I'm Risa! Your AI Career Copilot
you, just ask me below!
