Client Experience Specialist (100%Remote – Chicago Area Preferred)
Skills
- Excellent verbal and written communication
- Strong organizational and time-management skills
- Empathy and customer-focused mindset
- Experience collaborating across marketing, training, or operations
- Comfort with CRM systems and ticketing workflows
- Ability to learn systems quickly and adapt to changing priorities
- Proficiency with Google Workspace or Microsoft Office
Responsibilities
- Serve as the primary point of contact for assigned franchise owners, building trust and long-term relationships
- Champion and coordinate franchise requests with marketing, training, and operations teams
- Provide timely, empathetic responses and follow-through on client needs and issues
- Contribute to projects such as training programs, marketing reviews, and process improvements
- Document interactions, track request status, and ensure clear handoffs and escalations
- Prioritize and manage multiple concurrent requests while maintaining high service quality
- Deepen knowledge of company systems and processes to offer more direct guidance over time
Education
- High school diploma or equivalent required
- Bachelor's degree preferred but not required
Benefits
- 100% remote role (Chicago-area candidates preferred)
- Health, dental, and vision insurance
- Paid time off (PTO)
- 401(k) with company match
- Career development and advancement opportunities
- Collaborative and inclusive team culture
- Flexible schedule and supportive leadership
Average salary estimate
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