Senior, Program Manager (Creative Services)

About SketchDeck

Elevate your career working with leading global brands alongside inspiring colleagues in a flexible, remote-first environment. At SketchDeck, we aim to bring great people together to deliver exceptional impact. Through a combination of purpose-driven partnership, technology, and global talent, we help brands realize their limitless potential with quality creative and digital solutions provided on demand. We work with clients ranging from startups to well-known enterprise brands such as Dropbox, Rémy Cointreau, and Asana. 

At SketchDeck, our values are more than just guiding principles—they’re the foundation of how we work and grow together globally. We commit to:

• Win as a Team.
• Find Solutions.
• Take Ownership.
• Do the Right Thing.
• Be Human.

Guided by our vision to be the best full-service creative partner, we empower our team to collaborate and innovate from anywhere with a flexible, remote-first culture. Our camera-on, Slack-heavy environment cultivates genuine relationships and collaboration, where we actively seek culture add, not just culture fit.

About the Role

As our Senior Program Manager, you will lead major creative programs and serve as the primary point of contact for clients. You’ll oversee brand, campaign, and multi-workstream initiatives—guiding clients through strategy, feedback, decision-making, and ensuring structured, thoughtful, and consistent delivery.

This role is ideal for someone who has been both the PM and the AM inside an agency—someone who thrives in leading delivery and client partnership side by side, and who brings clarity, calm, and leadership to every engagement.

This position reports to the Senior Account Director of Client Services.

What Success Looks Like

Confident, long-term client partnerships

Clients trust you as their day-to-day partner. You bring clarity, support decision-making, and strengthen relationships through proactive communication and dependable follow-through.

High-quality creative work delivered smoothly

You lead complex creative programs—often $25K–$150K+—ensuring work is aligned, on time, on budget, and strategically grounded.

Strong collaboration and empowered teams

Creative, Strategy, Content, and Design teams feel supported and informed. You create clarity, ensure alignment, and help others do their best work.

Healthy accounts with measurable growth

You retain and grow accounts through consistent performance—turning large programs into ongoing partnerships and identifying opportunities rooted in client needs.

Ownership of financial performance

Your portfolio (~$1.8M–$2M annually) is managed with discipline: clear scopes, accurate resourcing, strong communication, and consistent delivery against margin and satisfaction targets.

What You’ll Do

Project & Program Management

• Lead a portfolio of premium creative programs across brand, digital, social, events, executive communications, sales enablement, and more.
• Guide intake and scoping conversations; build structured timelines, budgets, and deliverable frameworks.
• Partner with Creative Directors, Strategists, and Design teams to shape project vision and ensure alignment.
• Review creative work for quality, accuracy, and brand and strategic alignment.
• Manage cross-functional timelines, resources, and communication to keep teams aligned and informed.
• Anticipate risks and navigate challenges through grounded, solution-oriented communication.

Client Partnership & Growth

• Act as the primary strategic partner for enterprise and Fortune 500 clients.
• Lead quarterly business reviews and long-term planning with senior stakeholders.
• Understand client goals to anticipate needs and identify new opportunities for impact.
• Collaborate with business development teams to scope, propose, and secure new work.
• Oversee renewals, upsells, and satisfaction metrics with clarity and confidence.
• Respond thoughtfully and strategically to client ideas, feedback, and requests in real time.

Team Leadership & Collaboration

• Mentor and guide 1–2 Project Managers, supporting their growth and delivery craft.
• Lead internal planning and alignment meetings to maintain momentum across programs.
• Partner closely with Creative, Content, Operations, and Technology teams to strengthen workflows and outcomes.
• Support recruiting and onboarding as the team expands.

Operational & Financial Oversight

• Manage profitability, utilization, and forecasting across your account portfolio.
• Ensure programs are scoped accurately and tracked clearly from beginning to end.
• Collaborate with leadership to refine delivery models and introduce process improvements.
• Track KPIs including retention, revenue expansion, delivery margin, velocity, and satisfaction.

Leadership & Continuous Improvement

• Contribute to the evolution of SketchDeck’s delivery model and client experience.
• Represent SketchDeck’s values—teamwork, humility, ownership, creativity, and heart—in every interaction.
• Identify opportunities to elevate creative quality, enhance processes, and strengthen collaboration.
• Stay curious and open to new tools, technologies, and creative approaches—including emerging capabilities in digital, automation, and AI-assisted design.

• 8+ years of program, project, or account management experience in a creative, design, or marketing agency.
• Proven success managing enterprise or Fortune 100 client relationships.
• Experience working with Microsoft is a preference.
• Demonstrated success delivering branding, campaigns, and integrated creative programs.
• Strong creative understanding; able to review and provide constructive direction on design, branding, and campaign concepts.
• Excellent executive communication and presentation skills; confident partnering with senior stakeholders.
• Experience leading, coaching, and supporting PM or delivery teams.
• Strong financial acumen—including scoping, budgeting, forecasting, and profitability management.
• Proficiency with project management tools (Asana, Monday.com, Teamwork, or similar).
• Highly organized, proactive, and steady in moments requiring clarity and leadership.

Compensation: $110K–$145K OTE with uncapped commission.

• Base Salary: $110,000–$125,000
•  Commission: $10K–$20K annually, uncapped (paid monthly)

• Health insurance (medical, dental, and vision)
• 401(k) with company match
• Fully remote working environment (pre-COVID and continuing forward!)
• Paid time off that grows with tenure
• Annual company retreat
• Technology stipend: up to $1,500 for computer setup, plus $500 for home office

We value diverse perspectives and are committed to an environment where everyone can bring their authentic selves to work daily. If you’re excited about a role but don’t meet every qualification, we still encourage you to apply—studies show that women and people of color are less likely to apply unless they meet all the requirements. We’re interested in what you can bring to our team, whether for this role or another opportunity in the future. 

SketchDeck is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, sexual orientation, marital or civil status, pregnancy (or pregnancy-related conditions), gender identity or expression, transgender status or gender reassignment, race, color, national origin or ancestry, citizenship, religion or religious beliefs, age, physical or mental disability, genetic information, military or veteran status, or any other grounds or characteristic that is protected under the law.

If you require reasonable accommodation during the interview process or employment, please contact us at [email protected]. We’re here to support you in every step of the process.