Customer Success Manager

Field sales powers the economy — but most teams are struggling. Reps are buried in admin work, managers are stretched thin, and leaders can’t see what’s really happening in the field.

Siro is redefining how field sales teams learn, perform, and win.

We started as an AI-powered coaching platform that helped reps improve their outcomes in the field.

Today, we’re building something much bigger — an intelligent sales companion that automates reps’ tedious admin work, gives managers real-time visibility, and helps executives see around corners.

Our platform integrates deeply with systems like Salesforce, analyzing thousands of in-person sales conversations to surface insights, automate workflows, and drive better outcomes across the org. Think Iron Man’s Jarvis for sales — proactive, personalized, and built directly into the tools teams already use.

Siro is backed by world-class investors like Index, Fika, CRV, and SignalFire, trusted by leading home-improvement, retail, and automotive brands, and powered by a lean team from Meta, McKinsey, Doordash, and Uber.

We’re building the future of human-AI collaboration in sales — and we’re just getting started.

The Role

As Customer Success Manager, you'll own onboarding, training, and ongoing success in Siro deployments with field sales teams. We will count on you to drive engagement and impact by building strong relationships, sales and industry expertise, and product knowledge.

This is a full-time role in New York City.

You Will

• Ensure Siro’s customers achieve success through:

  • Technical onboarding setup (integrations, bookmarks, and analytics)

  • User onboarding (get reps to record)

  • Manager onboarding (get coaches to coach)

  • Communicating impact back to business stakeholders

  • Build, maintain, and improve Siro's playbooks on the above

• Communicate regularly with Siro’s internal teams to provide actionable, data-driven feedback to both Sales + Marketing and Product

• Build strong connections in our market. Siro has performed exceptionally here so far. You will be expected to help us win the market one relationship at a time.

Requirements

• 2-5+ years of B2B Customer Success experience

• Excellent communication skills with internal and external audiences ranging from individual sellers to executives

• Track record of exceptional performance managing deployments of software across multiple teams, while meeting project deadlines, resulting in successful adoption and results for the customer

• You are ambitious, proactive, love working with customers, and have a high willingness to be an owner

Nice To Have

• Experience at a fast-growing startup

• Experience with sales productivity tools, where sales management is the primary buyer and success requires driving change in a sales organization

• Scaled CS experience — you have run implementation and CS lifecycle processes in 1:many settings, in addition to more traditional 1:1 processes

• Experience working with users in field sales verticals

Compensation

• $95k-$165k + equity depending on experience and skills

At Siro, we are committed to creating a diverse and inclusive environment where all people feel that they are equally respected and valued, whether they are applying for an open position or working at the company. We provide equal employment opportunities to all applicants without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.