It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
The Renewal Sales organization at ServiceNow is undergoing an exciting transformation—reimagining our go-to-market (GTM) approach, elevating the customer experience, and fueling the company’s growth. As we scale rapidly, we are seeking a strategic and dynamic leader to lead the Renewals Centre of Excellence (CoE). This high-impact role will be instrumental in driving key renewal sales initiatives and enabling scalable, cross-functional programs that support our growth and operational excellence.
About the Role:
As Senior Manager of the Renewals CoE, you will play a critical role in shaping and executing transformational programs that support both our Renewals and Use Verification teams. You will report to the AVP of Subscription Use Verification and collaborate closely with regional Renewals leaders and stakeholders across sales, operations, product, and customer success.
This is a quota-carrying leadership position with the following primary areas of focus:
About You
You are a Renewals leader who combines strategic vision with strong execution. You bring deep SaaS expertise and a passion for driving operational excellence and customer impact. Specifically, you:
This role is perfect for someone who brings order to ambiguity, thrives in complexity, and is energized by the opportunity to shape a growing, customer-first organization.
Qualifications:
For positions in this location, we offer a base pay of $122,640 - $202,370, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.
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