Desktop Support Specialist

Responsibilities

Sentinel is seeking a Desktop Support Specialist to assist during a department transition. This hybrid role (approximately 3 days a week once trained) supports hardware/software troubleshooting, printer maintenance, video surveillance systems, and classroom technology. The specialist will train staff on smartboards, LMS platforms, and other software tools. Ideal candidates are detail-oriented and customer oriented, and experienced in desktop support. This is a hybrid contract role based in Skokie, IL.

Qualifications

• Technical Support & Maintenance
  • Troubleshoot and maintain Windows 10, Chrome OS, and MacOS systems
  • Maintain printers and related equipment
  • Calibrate monitors and machinery for accurate results
  • Manage video surveillance security systems
  • Maintain computer labs and classroom devices (laptops, tablets)
  • Handle IT help desk tickets and liaise with third-party vendor
• Preferred Qualifications
  • Exhibit professionalism, patience, and attention to detail
  • A+, Network+, MCSA certifications (preferred)
  • 2+ years of desktop support experience
  • Proficiency in Microsoft Office/365 and Google Suite
  • Experience in educational or teaching environments
• Legally authorized to work in the US without sponsorship
• Must demonstrate a “can-do” attitude

We focus on candidates that display our “ACE” factor – Attitude, Compassion, and Enthusiasm to deliver quality solutions with exceptional customer service.

Compensation Range: 

$22-$28

What you get:

We offer weekly competitive pay, medical, dental, vision, 401K and more.

Overview

MOTIVATED…..make IT happen!

Sentinel Technologies, Inc. has been rated a top workplace every year since 2012!

About Us:      

Sentinel delivers solutions that can efficiently address a range of IT needs – from security, to communications, to systems & networks, to software applications, to cloud and managed services; all of which include our staffing solutions for our clients. Since 1982, Sentinel has grown from providing technology maintenance services to our current standing as one of the leading IT services and solutions provider in the US. We have aligned with many of today’s global technology leaders including Cisco, Dell, VMware and Microsoft. Sentinel services customers both nationally and internationally with primary support operating centers in Downers Grove (HQ), Chicago, and Springfield, IL; Phoenix, AZ.; Lansing, and Grand Rapids, MI; Milwaukee, WI; and Denver, CO.

If you are MOTIVATED… you can make IT happen at Sentinel. Our commitment to our employees is to create a work environment that encourages creativity, an entrepreneurial spirit, fosters growth through certification and hands-on training, and values a team-oriented culture with rewards based on impact!

If you share our passion about what technology can do and want to be part of a top workplace environment – we’d like to have you join our team.  Learn more at www.sentinel.com/careers.

As part of Sentinel's employment process, candidates will be required to complete a background check. Only those who meet the minimum requirements will be contacted. No phone calls please.

Sentinel is proud to be an equal opportunity employer including disability and veterans. In accordance with Title VII and state regulations, all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, marital status, pregnancy, genetics, disability, military, veteran status or any other basis protected by law.

If you are an individual with a disability and need assistance in applying for a position, please contact [email protected].

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