Information Technology Analyst

Overview

dnata is one of the world’s largest air services providers. Established in 1959, the company ensures the aviation industry operates smoothly and efficiently in 127 airports. Offering ground handling, cargo, travel, and flight catering services in 35 countries across six continents, dnata is a trusted partner for over 300 airline customers around the world. Each day, the company handles over 1,900 flights, moves over 8,500 tons of cargo, books over 16,000 hotel stays, and uplifts over 320,000 meals.

Provides intermediate level of technical support and problem-solving assistance, consulting with all users within the company performing in-depth research, analysis, and problem diagnosis, consulting with internal and external technical staff/vendors related to hardware, software, and system functionality specifications.

Compensation:

68K-85K (DOE) 

You Will

Responsible for configuring and setting-up PC workstations including image creation and maintenance, user/email accounts, and access permissions to the client’s applications and data; procurement of software, hardware, and other IT-related resources; website modifications and updates; mobile device setups including procurement of devices and configuration of management software; and training of end-users.

• Rectify computer problems, and suggest appropriate action/solutions
• Keep up, explore, and fix computer systems, hardware, printers, and computer peripherals
• Meet regularly and effectively with ticket submitters
• Curate records of daily data communication transactions, issues and remedial actions taken or installation activities
• Provide computer desktop support in accordance with established policies and procedures
• Offer your support on a variety of computer hardware and software issues by identifying, researching, and resolving technical problems
• Hardware repairs with the appropriate vendors
• Proactively monitor health of all networks to ensure maximum up time
• Provide 1st and 2nd level investigation and resolution of network and firewall incidents, problems, and support
• Implement necessary network and firewall changes
• Plan and develop automated solutions for company processes
• Participate in operational on-call rotation for critical support

You Have

• 5+ years relevant experience
• Bachelor’s degree in computer science or related field of study
• Two to five years of experience with business processes, project management and process improvement techniques
• Knowledgeable when it comes to writing reports, business correspondence, user instructions, and procedure manuals
• Proactive approach to take initiative with little direction at times and the desire to solve problems
• Able to work in a fast-paced environment by prioritizing and multi-tasking
• Desktop support or related experience
• Previous experience of running and terminating Low Voltage and Fiber Cable
• Solid understanding of Ticketing System
• Strong familiarity with Desktop Imaging
• Command of Desktop Operating System
• Foundational knowledge in Desktop Hardware
• Experience with Microsoft Power Apps, Power BI, Office 365 suite, including SharePoint
• Working knowledge of Cisco Meraki products
• Project Management experience preferred

Diversity Matters

We believe that diversity and inclusion are fundamental to creating a strong workplace and community. At dnata, we’re proud that our workforce is as diverse as the customers we serve. And we’re committed to nurturing your talent with mentoring, volunteer and professional development opportunities. We welcome everyone. Our employee resource groups are one of the many ways we champion diversity and inclusion at dnata.