SURVEILLANCE ADMINISTRATOR (HQ)

Overview

The Surveillance Administrator is responsible for providing comprehensive administrative and operational support to the Seminole Tribal Gaming Commission Surveillance Department. The incumbent in this position ensures the protection of assets and compliance with all  relevant regulations, including the Tribal Internal Control Standards (TICS), Seminole Tribal Gaming Code, the State of Florida Gaming Compact, and STGCapproved Policies & Procedures. The Surveillance Administrator assists with the implementation of training programs,  standard operating procedures, and departmental initiatives. The position works closely with Surveillance Managers and staff across all Seminole Tribe of Florida casinos to maintain consistent, high standards of surveillance operations. The Surveillance Administrator reports  directly to the Senior Surveillance Manager of the Seminole Tribal Gaming Commission and is classified as an exempt position.

Responsibilities

The listed duties are only illustrative and are not intended to describe every function that may be performed by this position. The omission of specific statements does not preclude management from assigning specific duties not listed, if such duties are a logical assignment to the position.

• Assists in designing and implementing departmental training, standard operating procedures (SOPs), manuals, and budgets to ensure operational efficiency and regulatory compliance.

• Serves as a liaison between the Surveillance Department, internal departments, casino operations, Tribal officials, and other external entities as needed.

• Supports the timely detection, surveillance, and investigation of questionable and/or illegal activities on Casino properties. Compiles, analyzes, and presents investigation findings and tracking information to the Senior Surveillance Manager.

• Assists in defining the Surveillance Department’s SMART Goals, annual performance evaluations, recruitment process, hiring recommendations, and staff development through mentoring, coaching, and training activities. Fosters a culture of continuous improvement and operational excellence across all STOF properties.

• Operates surveillance equipment and software used to identify, record, document, and report suspicious behavior, illegal activity, security/safety risks, and violations of company and/or departmental guidelines. Works in conjunction with the Surveillance Technical Team to implement surveillance equipment repairs and upgrades.

• Conducts periodic audits and reviews of surveillance reports, documentation, video evidence and logs for accuracy and completeness.

• Assists with Surveillance department budget monitoring and compliance at all properties.

• Ability to review gaming play breakdowns, statistical analysis, and detailed gaming studies of high action games/players/comps to support casino operations.

• Maintains current knowledge of criminal trends, cheating methods, and emerging threats to casino assets and operational integrity.

• Ensures strict adherence to STOF and STGC policies and procedures, including Tribal Internal Control Standards (TICS), Seminole Tribal Gaming Code, the State of Florida Gaming Compact, and Surveillance Confidentiality Rules, maintaining the integrity and compliance of all surveillance operations.

• Participates in Management Training and Tribal Management programs by attending management training classes as applicable. Attends Surveillance and property operational meetings, facilitates manager meetings, training courses, and events, and participates in special projects and departmental initiatives as required.

• Fills in for the Senior Surveillance Manager during absences, ensuring continuity of operations.

• Performs additional related duties as assigned/required.

KNOWLEDGE, SKILLS AND ABILITIES• Knowledge of Native American culture, Tribal Government and operations.• Knowledge of casino departments, operations, and surveillance equipment/technology.• Knowledge of regulations governing gaming operations and surveillance activities.• Knowledge of management principles, practices, and methods.• Knowledge of risks to the casino, to include cheating and employee theft.• Demonstrated commitment to professional development of self and others.• Strong organizational and interpersonal skills, and attention to detail.• Ability to travel between STOF properties.• Ability to sit and observe the video monitors for extended periods of time.

• Ability to manage multiple priorities, adapt quickly to shifting priorities, and establish and meet deadlines.• Ability to maintain strict confidentiality and handle sensitive information.• Strong verbal and written communication skills, to include report writing, proofreading for grammatical errors, and communication in person, over the telephone, and via email.• Ability to operate a video switcher, digital surveillance equipment and computer.• Ability to compile and present results of investigations, personnel and tracking information.• Ability to analyze complex issues, develop solutions to problems, and make sound recommendations.• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio and percent, and to interpret data from graphs.• Demonstrated knowledge of Title 31 and SAR rules and reporting requirements.• Ability to establish and maintain positive working relationships with STOF staff, STGC officials, and the general public, demonstrating honesty and integrity in accordance with established rules and procedures.

Qualifications

High school diploma or equivalent GED is required. Bachelor’s Degree in a related field is preferred. A minimum of ten (10) years of experience (management preferred) in casino surveillance operations, or equivalent combination of education, training and management experience may be considered. Ability to meet standards established in order to obtain and maintain active the Employee Gaming License, is required. Demonstrate excellent organizational and interpersonal skills. Demonstrate excellent written and verbal communication skills. Demonstrate proficiency with Microsoft Office software. Must possess a valid Florida Driver’s License and be able to travel to all STOF Reservations and other locations as necessary. Must be able to work a flexible schedule including evenings, weekends and holidays in support of 24/7 operations. Due to the nature of the business, all applicants must be 21 years of age or older.

PHYSICAL DEMANDSWork is subject to frequent sitting, intermittent standing, walking, bending, reaching, and occasional lifting up to 50 pounds. Driving a company vehicle may be required.

WORKING CONDITIONSWork is primarily office-based in a well-lit environment, but performed in a gaming environment with exposure to tobacco smoke and noise

The Surveillance Administrator can be based at any of our Florida casinos or at the Seminole Tribe of Florida Headquarters.

Closing:

The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.

As part of Seminole Gaming’s employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to:

• Credit Check
• Criminal Background Check
• Drug Screen    

For a listing of all opportunities at Seminole Gaming, please go to www.gotoworkhappy.com.