Sr. Sales Operations and Strategy Analyst

About the role:

We are seeking a Senior Business Operations Analyst to join our Renewals Business Operations team and drive process and technical transformations of our renewals organization. This role focuses on enabling our Renewal Account Executives (RAEs) to move towards proactive, relationship-driven customer lifecycle management. The ideal candidate combines strong technical skills with business operations expertise and thrives in a fast-paced, high-growth B2B SaaS environment.

You should apply if:

• You want to impact the industries that run our world: Your efforts will result in real-world impact – helping to keep the lights on, get food into grocery stores, and most importantly, ensure workers return home safely.
• You have an innate curiosity about how businesses work: One day you’ll meet with someone in waste management and the next you may be learning about the inner workings of a food distribution center. Our top sales team members seek to learn the ins and outs of the businesses they support in order to make a larger impact. 
• You build genuine relationships with your customers: The industries we serve have relied on pen-and-paper solutions for years and haven’t been met with the type of technology we offer. Our customers value earned trust and human relationships built over time.
• You want to be with the best: Samsara’s high-performance culture means you’ll be surrounded by the best and challenged to go farther than you have before.
• You are a team player: At Samsara, sales is a team sport. We help each other out by sharing best practices and focusing on winning as a team.

In this role, you will: 

• Design and manage a comprehensive lifecycle management process and systems to support renewal sales cycles. This includes automated task assignment, risk controls, dashboard/workflow tooling in Salesforce and Gong that enable RAEs to transition from transactional to relational customer engagement.
• Convert product telemetry, AI/ML signals, and health data into actionable risk indicators and prioritized tasks for the renewals team.
• Develop reporting and analytics capabilities to monitor system effectiveness, user adoption, and business impact. Provide data-driven recommendations for process improvements.
• Collaborate with Sales Operations, Finance, and technical teams to integrate renewal workflows with broader business processes and systems.
• Partner with technical teams to implement Salesforce configurations, custom fields, workflows, and process automation.
• Create training materials and enablement content to ensure the successful adoption of new systems and processes.

Minimum requirements for the role:

• 3-5 years of work experience in business operations, sales operations, or systems analysis roles, preferably supporting sales organizations
• 2+ years of hands-on experience with Salesforce administration, including custom objects, workflows, process automation, and reporting
• Background in designing and implementing scalable business processes and technical solutions
• Strong analytical and problem-solving skills with the ability to translate business requirements into technical solutions
• Excellent project management skills with experience leading cross-functional technical implementations