Mental Behavioral Health Guide

ABOUT THE ROLE:

The Rightway Health Guide serves as a trusted advisor and single point of contact to our members.  Health Guides are responsible for building a longitudinal trusted relationship with the members we serve in order to support them in their healthcare journey.  Health Guides seek to understand members’ needs, preferences and any social determinants to care or care compliance and support with education,  benefits and service options, support with finding the right care provider/care setting, care coordination,  billing advocacy, and overall healthcare related navigation support needs.  This role will be office based, not a remote position.

WHAT YOU’LL DO:

• Acts in the best interest of the member by being a health advocate and supporter in the member’s healthcare journey
• Supports member with care planning by sourcing high quality care providers and educational materials relevant to the member’s needs and preferences
• Educates members about their specific benefits, programs and services.  Ensures members understand their benefit options and financial responsibility regarding deductibles, coinsurance, and out of pocket maximum
• Care coordination of needed physician visits, test, procedures, medication, and ancillary services
• Care coordination and appointment scheduling
• Assess for social determinants to health and resourcefully support members in resolving such barriers
• Lifestyle coaching and management 
• Responsible for maintaining high quality and timely service delivery standards.  
• Strictest compliance of HIPAA guidelines

WHO YOU ARE:

• Holds an active LCSW license or a Master's Degree in Social Work
• Customer-first orientation; high degree of empathy
• Strong critical thinking and problem skills a must 
• Demonstrated ability to work in a fast-paced, team based, dynamic environment
• Excellent verbal and written communication skills a must
• Computer literacy
• Knowledge of healthcare (preferred)

COMPENSATION: $29-$35/hr 

Offer amounts for both remote and in office roles are influenced by geographic location.

CYBERSECURITY AWARENESS NOTICE

In response to ongoing and industry-wide fraudulent recruitment activities (i.e., job scams), Rightway wants to inform potential candidates that we will only contact them from the @rightwayhealthcare.com email domain. We will never ask for bank details or deposits of any kind as a condition of employment. 

ABOUT RIGHTWAY:

Rightway is on a mission to harmonize healthcare for everyone, everywhere. Our products guide patients to the best care and medications by inserting clinicians and pharmacists into a patient’s care journey through a modern, mobile app. Rightway is a front door to healthcare, giving patients the tools they need along with on-demand access to Rightway health guides, human experts that answer their questions and manage the frustrating parts of healthcare for them.

Since its founding in 2017, Rightway has raised over $205mm from investors including Khosla Ventures, Thrive Capital, and Tiger Global. We’re headquartered in New York City, with a satellite office in Denver. Our clients rely on us to transform the healthcare experience, improve outcomes for their teams, and decrease their healthcare costs.

HOW WE LIVE OUR VALUES TO OUR TEAMMATES:

We’re seeking those with passion for healthcare and relentless devotion to our goal. We need team members that embody our following core values:

1) We are human, first
Our humanity binds us together. We bring the same empathetic approach to every individual we engage with, whether it be our members, our clients, or each other. We are all worthy of respect and understanding and we engage in our interactions with care and intention. We honor our stories. We listen to—and hear—each other, we celebrate our differences and similarities, we are present for each other, and we strive for mutual understanding.

2) We redefine what is possible
We always look beyond the obstacles in front of us to imagine new solutions. We approach our work with inspiration from other industries, other leaders, and other challenges. We use ingenuity and resourcefulness when faced with tough problems.

3) We debate then commit
We believe that a spirit of open discourse is part of a healthy culture. We understand and appreciate different perspectives and we challenge our assumptions. When working toward a decision or a new solution, we actively listen to one another, approach it with a “yes, and” mentality, and assume positive intent. Once a decision is made, we align and champion it as one team.

4) We cultivate grit
Changing healthcare doesn’t happen overnight. We reflect and learn from challenges and approach the future with a determination to strive for better. In the face of daunting situations, we value persistence. We embrace failure as a stepping stone to future success. On this journey, we seek to act with guts, resilience, initiative, and tenacity.

5) We seek to delight
Healthcare is complicated and personal. We work tirelessly to meet the goals of our clients while also delivering the best experience to our members. We recognize that no matter the role or team, we each play a crucial part in our members’ care and take that responsibility seriously. When faced with an obstacle, we are kind, respectful, and solution-oriented in our approach. We hold ourselves accountable to our clients and our members’ success.

Rightway is Proudly an Equal Opportunity Employer that believes in strength in the diversity of thought processes, beliefs, background and education and fosters an inclusive culture where differences are celebrated to drive the best business decisions possible. We do not discriminate on any basis covered by appropriate law. All employment is decided on the consideration of merit, qualifications, need and performance.