Manager, Customer Success

There’s never been a more exciting time to be part of Rev.

Every role here plays a critical part in shaping the future of speech technology and empowering our customers to do more, faster. We didn’t disrupt the industry by playing it safe. We did it by embracing bold thinking, welcoming diverse perspectives, and giving our team the freedom and responsibility to innovate. At Rev, you won’t just have a seat at the table — you’ll help redesign it.

Come build what’s next with us 🚀

Manager, Customer Success

How this role will Serve, Own and Grow at Rev:

Are you passionate about building lasting relationships and helping customers achieve real outcomes? At Rev, we value Serve, Own, and Grow — and we’re looking for a dedicated Manager, Customer Success (CSM Team) to live those values every day.

This is a player/coach role: you’ll both lead and mentor a team of Customer Success Managers and maintain your own strategic book of business. You’ll guide key accounts through onboarding, adoption, and long-term success while driving accountability for customer health and retention across your team.

🔍 Responsibilities:

• Lead, coach, and develop a team of Customer Success Managers, ensuring accountability for customer health, retention, and expansion metrics across the portfolio

• Own the introduction of new products to Rev’s current customers, activate them on those new products, educate them to integrate these into their workflows, and ensure they get value out of Rev’s suite of products

• Build and maintain strong, long-term relationships with champions and executive sponsors through regular check-ins, health reviews, and business reviews

• Lead customer onboarding and change management efforts to drive adoption, align product use with business goals, and deliver clear time-to-first value

• Proactively encourage deeper product engagement to maximize ROI and activate customer accounts

• Deliver tailored platform demos that highlight relevant use cases and business value

• Monitor client health, usage trends, and product adoption to identify and address risks of churn or downgrade

• Develop strategic Success Plans for high-value clients that map product capabilities to desired outcomes

• Identify and support opportunities for organic growth and account expansion through discovery and collaboration with Account Managers

• Manage and complete annual renewal contracts, ensuring alignment with client goals and satisfaction

• Serve as the voice of the customer by sharing insights and product feedback with internal teams to improve the overall Rev experience

• Keep clients informed of product updates, feature enhancements, and new best practices

• Support the creation of enablement resources, including documentation and training materials, to scale customer success

✅ Qualifications:

• 4+ years of experience in Customer Success, Account Management, or related roles

• 2+ years of experience in managing customer success, account management team members

• 2+ years in a SaaS B2B environment, ideally with a recurring revenue model

• Proficiency with CRM and customer success tools (e.g., Hubspot, Looker)

• Strong communication and relationship-building skills

• Ability to translate customer needs into actionable solutions

• Strategic thinker with hands-on problem-solving skills

• Proven ability to manage multiple accounts and priorities

• Customer-centric mindset with a passion for helping others succeed

Location Requirement:

• If you're based in Austin, TX, this is a hybrid role with an expectation of being onsite 3 days per week at our office located at: 1717 W 6th St, Suite 310, Austin, TX 78703. #LI-Hybrid

Ready to drive real impact for our customers while helping shape the future of Rev? Apply now — we’d love to meet you!