University Account Manager, Off-Campus Partners - Chicago, IL

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Job Description

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OVERVIEW

Off Campus Partners

 Off Campus Partners, a CoStar Group subsidiary and part of the Apartments.com network, is the leading provider of off-campus housing websites for colleges and universities in the U.S. Our mission is to simplify the off-campus housing experience for universities, students, and property managers nationwide. We have established partnerships with more than 150 of the country's top universities, offering their students a user-friendly platform to search for housing, find roommates, and access educational resources. One of our first university partnerships was with the University of Virginia! Preview the site at offgroundshousing.student.virginia.edu. 

The University Account Manager at Off Campus Partners is responsible for managing and strengthening university partnerships within an assigned territory to ensure an exceptional client experience and drive long-term renewals. This role requires a strategic, data-driven, and relationship-focused approach, with a strong emphasis on measurable results, proactive engagement, and business growth. Serving as the primary liaison for university clients, the University Account Manager leads renewal strategy, supports cross-functional collaboration, and ensures partner needs are met in alignment with Off Campus Partners’ broader goals.

RESPONSIBILITIES

• Build and maintain strong relationships with university clients in your territory, meeting all service requirements and driving account retention and growth.
• Lead the renewal process—including account reviews, strategic renewal meetings, timeline management, and follow-up—to ensure successful, on-time outcomes.
• Prepare and present tailored materials for each university meeting, providing relevant updates, insights, and client-specific data to guide decision-making.
• Manage day-to-day client needs while delivering proactive, strategic engagement that reinforces the value of our partnership.
• Collaborate with key university stakeholders—including day-to-day contacts and senior decision-makers—on contract renewals and strategic initiatives to deepen engagement and secure long-term partnerships.

• Partner with sales and cross-functional teams—including marketing, product, support, and leadership—to drive revenue growth, align on territory strategy, and inform product adoption, client feedback, and service enhancements.
• Stay informed on higher education and student housing trends; support client engagement initiatives such as webinars, advisory groups, newsletters, and regional events.
• Attend in-person university meetings and events, with 40–50% travel expected—primarily during peak academic periods in the spring and fall.

BASIC QUALIFICATIONS

• 5 or more years of experience in business development, sales, account management, or customer support roles within a corporate environment. Commensurate employment experience at a College or University in campus/residence life, student affairs, or student services will be accepted as an equivalent.
• Strong communication, interpersonal, and relationship building skills.  
• Strong strategic, organizational, analytical, and problem-solving skills.  
• Strong technical and presentation skills.  
• Self-starter who can work within a team environment and independently, while being highly organized with a strong attention to detail. 
• Proficiency in Microsoft Office and CRM software.   
• Bachelor’s degree required, preferably in Business Administration, Communications or Marketing from an accredited, not-for-profit University or College.
• Candidates must possess a current and valid driver’s license.
• Satisfactory completion of a Driving Record/Driving Abstract check prior to start.  Driving history must reflect responsible driving behavior and compliance with traffic laws.

PREFERRED QUALIFICATIONS

• Knowledge or experience in higher education and/or the student housing industry.  
• 5 or more years of experience in managing a high-profile portfolio of clients with an emphasis on client retention and revenue growth within a business-to-business environment 

WHAT’S IN IT FOR YOU?

• Comprehensive healthcare coverage: Medical / Vision / Dental / Prescription Drug 
• Life, legal, and supplementary insurance 
• Virtual and in person mental health counseling services for individuals and family 
• Commuter and parking benefits 
• 401(K) retirement plan with matching contributions 
• Employee stock purchase plan 
• Paid time off 
• Tuition reimbursement
• On-site fitness center and/or reimbursed fitness center membership costs (location dependent), with yoga studio, Pelotons, personal training, group exercise classes
• Access to CoStar Group’s Diversity, Equity, & Inclusion Employee Resource Groups
• Complimentary gourmet coffee, tea, hot chocolate, fresh fruit, and other healthy snacks 

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CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug-free workplace and perform pre-employment substance abuse testing