Customer Success Manager (RN)

About Florence Health

Florence Health empowers primary care providers to deliver high-value care, improve patient outcomes, and help flatten the cost curve in healthcare. By aligning incentives across stakeholders—including taxpayers—we enable providers to share in the savings they create through better care delivery.

In 2024, Florence Health achieved over 15% savings across all providers and patients on our platform, establishing us as one of the leading value-based care organizations nationally. Anchored in cutting-edge technology and rigorous analytics, Florence quickly emerged as one of the top-performing ACOs in the REACH program and continues to grow rapidly.

Unlike traditional insurance models that focus on cost-cutting through pre-authorization and denial of care, Florence Health champions a proactive, patient-centered approach. We prioritize preventive care, disease management, and the reduction of waste and inefficiency—ensuring healthcare remains outcomes- and value-driven.

About the Role

Florence Health is seeking a Clinical Account Manager (RN) to join our growing team. This role is ideal for a bright, experienced nurse (5+ years in primary or geriatric care) who is ready to step beyond bedside care and into the tech-enabled healthcare space.

You’ll work behind the scenes with providers and our technology platform, Nightingale, to improve patient outcomes, optimize performance, and drive value-based success. This is a unique opportunity for a clinician who wants to use their expertise in a strategic, data-driven, and innovative environment.

The Clinical Account Manager will serve as the bridge between our provider partners and our internal product and operations teams—helping shape the future of primary care delivery. The role is primarily remote, with quarterly travel to meet with teams and provider partners.

What You’ll Do

- Manage a portfolio of provider groups and independent practices, ensuring alignment with Florence’s value-based care objectives.

- Collaborate closely with providers to review clinical performance metrics, identify opportunities for improvement, and support proactive care strategies.

- Use your nursing expertise to evaluate patient care processes, identify gaps, and recommend actionable interventions.

- Partner with Florence’s analytics, operations, and product teams to align performance strategies with data insights and platform capabilities.

- Implement and drive adoption of the Nightingale platform, ensuring providers can efficiently manage risk and population health.

- Develop strong relationships with clinical teams—supporting them as a trusted resource for clinical insight, performance improvement, and patient outcome optimization.

- Prepare and present reports and recommendations that track key outcomes across cost, quality, and patient satisfaction.

- Identify root causes of operational and clinical challenges and collaborate cross-functionally to design scalable, sustainable solutions.

What We’re Looking For

- Registered Nurse (RN) with 5+ years of clinical experience (primary care or geriatric care strongly preferred)

- Valid RN license (multi-state or compact license preferred).

- Strong clinical judgment and understanding of primary care workflows and patient management.

- Interest in transitioning into a non-bedside, technology-enabled role focused on improving provider performance and patient outcomes.

- Excellent analytical and organizational skills—comfortable interpreting metrics and identifying trends to inform decision-making.

- Strong communication and leadership skills, with the ability to collaborate effectively across multidisciplinary teams.

- A proactive, results-oriented mindset with high self-accountability and initiative.

- Enthusiasm for innovation, growth, and long-term impact—we’re looking for someone who wants to grow with Florence for at least two years and help shape our next chapter.

- Experience with SaaS or tech-enabled healthcare platforms is preferred but not required—training provided.

Why Join Florence Health

- Opportunity to apply your clinical expertise in a cutting-edge, data-driven healthcare organization.

- Work remotely with flexible hours and meaningful quarterly travel.

- Be part of a mission-driven team transforming how primary care is delivered and rewarded.

- Competitive compensation and professional growth opportunities within a rapidly expanding company.