Call Center Training Facilitator
Mad City Windows & Baths, a Renuity Company
Call Center Training Facilitator
Mad City Windows & Baths, a proud company of the Renuity family, where innovation and excellence drive everything we do. As part of a powerful network of seven of the most trusted home renovation companies in America, we are on a mission to revolutionize home improvement—making it faster, easier, and stress-free. We are helping homeowners create spaces they love, without the hassle. With expert teams across 36 states and growing, there’s likely a Renuity home in your neighborhood. We value fresh perspectives and welcome candidates from all backgrounds to bring their unique experiences and ideas to our team. And we’re just getting started!
About the Role
In this position, you will:
Lead, design, and support training initiatives across our call center
Deliver high-impact new hire training and support ongoing job development
Partner with leadership to monitor performance and behaviors to identify coaching opportunities
Build strong relationships with trainees and frontline agents to promote a positive learning environment
What We Offer
Competitive base pay starting at $70,000/yr
Comprehensive benefits including medical, dental, and vision
401(k) matching, HSA/FSA options, and paid time off available on day 1
Spacious newly expanded call center space - get away from the drop ceilings and cramped workspace!
Abundant growth opportunities in a respectful, forward-thinking work culture
Key Qualifications
2+ years in call center training or facilitation
Experience developing and delivering new training materials
Strong understanding of call center KPIs and sales processes
Excellent communication skills with comfort speaking to groups
Strong familiarity with call center technology, CRM systems, and data management software
About Mad City Windows & Baths
At Mad City Windows & Baths, a Renuity company, we’re making home improvement faster, easier, and stress-free. Homeowners across the Midwest have trusted us for top-tier remodeling services, and now, as part of Renuity, we’re combining our local expertise with the strength of a national brand to build the future of home improvement. With a winning mentality, we continue to grow rapidly, offering unparalleled career opportunities—100% of our current marketing leaders started in entry-level roles. As part of our team and the broader Renuity organization, you’ll have the opportunity to make an impact, grow your career, and help people create homes they love.
Renuity and its affiliates are committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
If you have a question regarding your application, please contact [email protected]
To access Renuity's Privacy Policy, please click here: Privacy Policy
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