Customer Experience Coordinator
At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our four global Home Offices, Distribution Centers or Retail Stores—TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world’s leading off-price retailer.
Job Description:
Opportunity: Grow Your Career
Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs. Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store. Role models outstanding customer service.
- Creates a positive internal and external customer experience
- Promotes a culture of honesty and integrity; maintains confidentiality
- Takes an active role in training and mentoring Associates on front end principles
- Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
- Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
- Addresses customer concerns and issues promptly, ensuring a positive customer experience
- Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
- Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
- Provides and accepts recognition and constructive feedback
- Partners with Management on Associate training needs to increase effectiveness
- Ensures adherence to all labor laws, policies, and procedures
- Promotes credit and loyalty programs
- Supports and participates in store shrink reduction goals and programs
- Promotes safety awareness and maintains a safe environment
- Other duties as assigned
Who We’re Looking For: You.
- Available to work flexible schedule, including nights and weekends
- Strong understanding of merchandising techniques
- Capable of multi-tasking
- Strong communication and organizational skills with attention to detail
- Able to respond appropriately to changes in direction or unexpected situations
- Team player, working effectively with peers and supervisors
- Able to train others
- 1 year retail and 6 months of leadership experience
Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information.
In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
Applicants with arrest or conviction records will be considered for employment.
Address:
200 Bass Pro DrLocation:
USA Marshalls Store 1573 Pearl MSThis position has a starting pay range of $13.00 to $13.50 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.
Average salary estimate
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
Provide HR administrative support at TJ Maxx's Pittston Distribution Center including payroll assistance, recruitment tracking, onboarding, and HR file maintenance.
Professional Physical Therapy is hiring an experienced Customer Service Specialist to manage patient billing inquiries, navigate Raintree ledgers, and coordinate with patients, providers, and payers to resolve account issues.
Provide timely phone and email support for Synergy Sports customers, troubleshooting product issues and delivering excellent customer service for a global sports-technology leader.
GovCIO is hiring a remote Tier 1 Pacer Representative to provide CM/ECF help desk support and resolve technical and application issues for federal court users.
Lead and scale Humata Health’s technical support function to enforce SLAs, optimize ticketing and escalation flows, and implement AI-first support tools for B2B healthcare customers.
Provide compassionate, bilingual front-desk and administrative support at CenterWell's Woodstock clinic, ensuring smooth patient check-ins, scheduling, and accurate recordkeeping.
Serve as the primary customer experience lead, driving onboarding, training, and retention efforts for teacher customers while collaborating with Territory Managers to support renewals and expansion.
Virta Health seeks a detail-oriented Member Administrative Specialist to support lab transcription, eligibility checks, and member communications in a remote, fast-paced healthcare environment.
Replicated is hiring a Senior Customer Reliability Engineer to help enterprise vendors deploy, troubleshoot, and scale Kubernetes applications in customer-managed environments.
Select Medical is hosting a Camp Hill hiring event to fill full‑time office roles—customer service, billing, correspondence and patient account positions—on a Monday–Friday schedule.
Starry is hiring a part-time Spanish-speaking remote Starry Expert to provide technical and account support for customers, including WiFi troubleshooting, appointment management, and retention across scheduled weekend shifts.
AutoPark Honda is seeking a friendly, professional Service Greeter to provide an outstanding first impression and help route and support customers in the Cary service department.
Lead and scale the post-sales organization at a mission-driven SaaS company, owning onboarding, support, success, services, and the metrics that drive retention and expansion.
Lead the front desk experience at Clayton's Wakarusa complex by welcoming guests, managing communications and administrative workflows, and supporting HR and plant administrative needs.
Our mission is to deliver great value to our customers every day. We do this by offering a rapidly changing assortment of quality, fashionable, brand name, and designer merchandise generally 20% to 60% below full-price retailers’ (including depart...
4 jobs
🔮
Hi, I'm Risa! Your AI Career Copilot
you, just ask me below!
