Outside Sales Lead

Pay: Salary + Bonus Incentive Potential | Guaranteed Hourly rate $26-28/hr. | Total anticipated yearly compensation between $65,000-95,000 annual

About Us: 

As the leading provider of 10G fiber internet in California, Race Communications is a company built by the needs of the communities that we serve. In collaboration with the California Public Utilities Commission and many non-profit community advocacy groups, we build next-generation fiber infrastructure where others won’t, serving over 30 communities across the state.

Working for Race means being dedicated to bringing cutting-edge fiber internet to rural and urban communities, providing opportunities, enhancing technology, and enabling access for generations to come.

Summary:

As an Outside Sales Lead at Race Communications, you will drive sales growth and lead a team of outside sales representatives. Reporting to the Outside Sales Supervisor, you will provide training, coaching, and mentorship, fostering a collaborative and productive team environment. Your role involves engaging in sales outreach, building customer relationships, and promoting our fiber optic internet, phone, and television services. You will use your product knowledge and customer service skills to provide accurate information and maintain detailed records. Participation in sales campaigns and events requires travel in your market, with a strong emphasis on safety and compliance. 

This individual should be able to communicate and work effectively with external service representatives and internal team members who possess a wide variety of backgrounds, personalities, and communication skills. This individual should be able to work effectively in a dynamic, fast-paced, and evolving environment while maintaining a productive professional demeanor. This individual must be capable of working independently, as well as collaboratively with other Race team members across teams and levels of our organization.

Qualifications and Experience: 

• Eligibility for US Employment without sponsorship
• Minimum of 18 years of age
• A valid driver's license, subject to successful verification through a DMV check, is mandatory
• High School Diploma or GED or equivalent combination of education and experience is required
• Minimum of two years of experience in sales, outside sales preferably within the telecom sector, or a related field, with equivalent work experience in customer-facing roles required
• Minimum of one year of experience managing a team required
• Experience with direct sales, B2B sales, and/or channel sales within the telecom sector preferred
• Familiarity of telecommunications products, services, and technologies (e.g., broadband, wireless, VoIP, fiber optics) preferred
• Familiarity with telecom industry standards, regulations, and competitive landscape, including a comprehensive understanding of regulatory compliance, market trends, and competitor strategies preferred
• Proficiency in CRM systems and sales analytics tools such as Sales Rabbit, Tableau, and Salesforce required
• Ability to motivate outside sales representatives to achieve monthly sales target given by Director of Sales, aligning efforts with market demand and company objectives 
• Ability to travel moderate distances by both car and foot to meet with clients and outside sales representatives onsite or in field, as needed
• Willingness to participate and occasionally travel to attend sales and marketing events, contributing to the company's outreach efforts and client acquisition strategies
• Ability to travel to multiple work sites, work overtime, weekends, holidays, or off hours as needed
• The ability to effectively communicate in English, including speaking, reading, writing, and comprehension, as necessary for effective job performance and workplace communication
• Proficiency in Spanish Language desirable

Essential Duties and Responsibilities: 

Sales Team Leadership and Support:

• Under the direction of the Outside Sales Supervisor, helps support the outside sales representatives team
• Provides ongoing training, coaching, and mentoring for local team of outside sales representatives
• Foster a positive and collaborative team environment to maximize productivity and morale
• Leads by example and follows guidelines and policies outlined in the Race Communications Employee Handbook

Compliance and Ethics:

• Ensures compliance with all company policies, industry regulations, and ethical standards
• Promotes a culture of integrity and accountability within the sales team
• Maintains confidentiality of sensitive information and adhere to data protection policies

Sales Outreach and Customer Engagement:

• Sources new sales opportunities through door-to-door education of Race fiber optic internet, phone, and television services
• Identifies, assesses, and understands customer needs and requirements to achieve customer satisfaction
• Identifies potential sales opportunities, and generates interest and sales opportunities 
• Builds relationships and trust with customers through open and interactive communication (listening)

Product Knowledge and Customer Service:

• Gains and retains extensive product knowledge as well as detailed comprehension of customer's requirements for Race fiber optic internet, phone, and television products
• Provides accurate, valid, and complete information when using our CRM and other software as provided

Documentation and Compliance:

• Keeps detailed records of customer interactions, processes customer accounts

Sales Campaigns and Events:

• Participates in sales and marketing campaigns and attends outside events (travel required)

Safety Protocols:

• Adheres to safety protocols and guidelines outlined in the Race employee handbook and job description to promote a safe work environment

Lead Responsibilities:

• Adheres to team procedures and guidelines, as well as policies outlined in the Race Communications Employee Handbook.
• Provides support in identifying training needs and supports professional development initiatives to enhance team skills and performance.
• Helps onboard and mentor new team members to ensure they are equipped with the knowledge and skills needed to perform their roles safely and effectively.
• Provides support to team members on various team matters, ensuring alignment with organizational policies and applicable laws.
• Collaborates with team members to maintain a positive work environment by fostering open communication, addressing minor conflicts, and escalating issues as needed.
• Helps ensure team members have the tools and resources needed to succeed, assisting in tracking progress toward goals and providing status updates as requested.
• Assists in maintaining compliance with company policies, procedures, and regulatory requirements, ensuring team alignment with organizational standards.
• This role does not have direct supervisory responsibilities. The Lead may assist in tasks related to supervision on behalf of the reporting supervisor or manager on duty, such as coordinating task assignments, timing of shift breaks, validating mid-level transactions, and escalating disciplinary and performance matters.

Why You'll Love Working Here:

• Incredible Benefits: 100% Employer-Paid premiums for medical, dental, vision, and life insurance.
• Invest in Your Future: 401(k) with a 100% company match up to 4%.
• Time to Recharge: Generous Paid Time Off (PTO), including your birthday.
• Stay Connected: Free Race high-speed internet and phone service where available.