Website Strategy & Experience Director 

Overview

Quest Software is an award-winning IT management software provider offering a broad selection of solutions that solve some of the most common and most challenging IT problems.

Quest Software is seeking a Website Strategy & Experience Director to own the strategy, execution, and continuous improvement of our corporate website – the primary digital experience for prospects, customers and partners.  You’ll partner closely with cross-functional teams including Regional Marketing, Campaigns, Marketing Operations, Digital Marketing and IT to deliver an optimized, conversion-driven experience that supports pipeline.

Responsibilities

Website Strategy & Management

• Define and execute the website strategy to support brand awareness, demand generation, and customer engagement.
• Own the corporate website CMS, ensuring scalable governance, consistency, and high-quality content delivery.
• Manage and mentor a small team responsible for day-to-day site operations and enhancements.

Digital Experience & Conversion Optimization

• Partner with the Digital Marketing Leader and Demand Generation teams to optimize site architecture, content, and user journeys for lead generation and pipeline impact.
• Implement and manage chatbot and conversational marketing tools to enhance engagement and accelerate conversion.
• Lead UX optimization efforts, including A/B and multivariate testing, to drive improvements in navigation, form conversion, and content engagement.

Performance & Continuous Improvement

• Monitor and analyze site performance using analytics tools (Google Analytics, heatmaps, A/B testing platforms) and report on key KPIs such as traffic, engagement, and conversion rates.
• Partner with Digital growth leader to drive SEO best practices and technical performance improvements (speed, accessibility, mobile optimization).
• Stay current on web experience trends, Martech innovations, and competitor strategies to keep our digital presence best-in-class.

Qualifications

7-10 years of experience in website strategy, digital marketing, or UX optimization, ideally in B2B SaaS or technology environments.

• Proven experience managing CMS platforms (e.g., Drupal, WordPress) and overseeing content operations.
• Hands-on experience with UX testing, A/B testing, and performance optimization.
• Familiarity with chatbot tools and integration into web experiences.
• Strong analytical skills with proficiency in Google Analytics, heatmapping, and testing tools.
• Knowledge of SEO strategy and web performance optimization.
• Understanding of marketing automation and CRM integrations (e.g., Eloqua, Salesforce).
• Excellent leadership, communication, and interpersonal skills.
• Passion for digital innovation and a commitment to delivering exceptional results.
• Experience leading and developing small teams.

Why Join Quest?

-Help lead communications for a global, high-growth tech company at the center of cybersecurity and IT transformation

-A fast-moving, agile, and collaborative environment where your work drives real visibility and impact.

-Competitive salary, benefits, and opportunities for advancement.

-A team of smart, driven colleagues who care deeply about our mission and culture.

Company Description 

At Quest, we create and manage the software that makes the benefits of new technology real. Companies turn to us to manage, modernize, and secure their business, from on-prem to in-cloud, from the heart of the network to the vulnerable endpoints. From complex challenges like Active Directory management and Office 365 migration, to database and systems management, to redefining security, and hundreds of needs in between, we help you conquer your next challenge now. 

We’re not the company that makes big promises. We’re the company that fulfills them. 

We’re Quest: Where Next Meets Now. 

Why work with us! 

-Life at Quest means collaborating with dedicated professionals with a passion for technology. 

-When we see something that could be improved, we get to work inventing the solution. 

-Our people demonstrate our winning culture through positive and meaningful relationship. 

-We invest in our people and offer a series of programs that enables them to pursue a career that fulfills their potential. 

-Our team members’ health and wellness are our priority, as well as rewarding them for their hard work. 

Quest is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.  

Come join us. For more information, visit us on the web at Quest Careers | Where next meets now. Join Quest.

Job seekers should be aware of fraudulent job offers from online scammers and only apply to roles listed on quest.com/careers using our applicant system. Note: We do not use text messaging or third-party messaging apps like Telegram to communicate with applicants, so please exercise caution if you are approached in this way and only interact with people claiming to be Quest employees if they have an email address ending in @quest.com. You can report job scams to the FTC (ReportFraud.ftc.gov) or your state attorney general.