Marketing Operations Manager

😎 Our Culture

Quantum Metric's number one objective is happy people, diverse and inclusive culture.  We’re passionate about empowering our people to become the best version of themselves, offering coaching and training programs designed to accelerate their career in whatever direction they choose.  

As a remote-first company, we understand the importance of building an engaged, diverse, and fun place to work. We hold regular company-wide events, seasonal challenges, and Quantum Metric sponsored local outings when Zoom becomes too much. We also have a number of Employee Resource Groups that provide spaces to discuss, share, and reflect on topics that impact us both inside and outside of work - from being new to SaaS or navigating it as a first-time parent, to overcoming the barriers faced as Black, Hispanic, Asian American and Native Hawaiian/Pacific Islander, LGBTQIA or other underrepresented backgrounds.

We are also passionate about the connections we build with our customers. You’ll not only work with some of the world’s most recognized brands, but build lasting relationships.

At Quantum Metric we value all types of experience and education and don’t expect you to meet every qualification for this position. We are most interested in the unique perspective you can bring and your ability to uphold our values of passion, persistence, and integrity.

🚀 About the Role

This role is for a hands-on Marketing Operations Manager who will be building out the technical side of campaigns (event reg pages, emails, etc), and managing the data behind our attribution systems. Includes tasks like: 

- Importing lead lists

- Managing integrations between systems

- Updating and maintaining campaign data

Success looks like:

- Marketers can launch campaigns smoothly without technical roadblocks

- Documented automations

- Enforcement of ops processes

- Smooth syncs between systems

How it fits: This is the execution backbone of the marketing org - enabling field/digital, and SDR teams to launch their campaigns at a technical level.

• Build, QA, and deploy end-to-end campaigns and nurture automations, delivering on-time, error-free launches
• Enforce data hygiene and tracking through UTMs, SFDC Campaigns, segmentation lists, our content asset table
• Preserve database integrity through clean list imports, deduplication, normalization, and updates using tools such as Dataloader and Clay
• Manage, test, and troubleshoot integrations across connected systems
• Manage ad-hoc requests from the Field/Digital/SDR teams via Asana and Slack
• Monitor HubSpot workflow automations, implement fixes, and document changes

• Bachelor’s degree in Marketing, Business, Information Systems, or a related field, or equivalent practical experience
• 3–5 years of hands-on experience in B2B enterprise SaaS marketing operations
• Advanced proficiency in HubSpot Marketing Hub (Enterprise), including workflows, email builder, forms, segmentation, and launch QA
• Intermediate proficiency in Salesforce (SFDC), including Campaigns/Campaign Members, object/field relationships, and basic reporting/dashboards
• Proven experience with Salesforce Dataloader (or similar) for bulk imports/updates, deduplication, and data normalization
• Strong data governance skills, including UTM standardization, field mapping, validation, and list management
• Ability to administer and troubleshoot integrations across third-party tools (e.g., HubSpot, SFDC, Zapier, etc.)
• High proficiency in Google Sheets (e.g., VLOOKUP, pivot tables, data cleanup) and comfort working with CSVs
• Excellent communication and documentation skills, with the ability to manage intake and SLAs in Asana and Slack and partner cross-functionally
• Meticulous attention to detail, strong process orientation, and the ability to prioritize in a fast-moving environment
• Travel: occasionally for team on-sites
• Compensation: $85,000 - 105,000 base | Bonus eligible

• Preferred but not required:
• Experience with Clay, ZoomInfo, Goldcast, Zuddl, Sendoso, or Qualified
• Basic HTML/CSS for email and form tweaks, plus familiarity with email deliverability best practices
• Familiarity with APIs/webhooks and basic SOQL for troubleshooting and analysis
• Knowledge of privacy and consent frameworks (CAN-SPAM, CASL, GDPR/CCPA)
• Experience creating workflow diagrams (e.g., Lucidchart) and maintaining documentation

🏆 Perks and Benefits

This will be the best group that you ever work with! We support one another through obstacles and succeed as a team. Your hard work will be well rewarded. Most importantly, you'll be strapped to a technology rocket ship bound for greatness! Your success at Quantum Metric will be a milestone in your career. 

Group benefits

Medical, Dental, Vision Insurance (99% Medical base plan paid by the Company)

FSA, DCFSA, and HSA accounts

Employee Assistance Programs (EAP)

Telehealth options

Voluntary Life & AD&D, STD, LTD, Critical Illness and Accident

Healthy Rewards – Discount Programs

Discounts on Pet Insurance

401k (with employer match) and Options / Equity 

13 company holidays

Unlimited Paid Time Off 

Sick leave

Parental/Adoption Leave 

In addition to our more traditional benefits, we also offer great perks, a flexible work environment, and numerous resources for professional development and team building.

Promotional opportunities 

Rewards and recognition programs 

Robust onboarding and training program

One-time stipend for work-at-home employees

Monthly business expense stipend

Flexible work environments

Employee Discount Program (Perks at Work)

Employee Referral Program 

Lead Referral Program

MacBook and awesome swag delivered to your door

Encouraging and collaborative culture 

RECHARGE PROGRAM (after 3 years, disconnect for 3 weeks, no email/slack)

🐉 About Quantum Metric

As the leader in Continuous Product Design, Quantum Metric helps organizations put customers at the heart of everything they do. The Quantum Metric platform provides a structured approach to understanding the digital customer journey, enabling organizations to recognize customer needs, quantify the financial impact and prioritize based on the impact to the customer and business’ bottom line. 

Today, Quantum Metric captures insights from 40 percent of the world’s internet users, supporting nationally recognized brands in ecommerce and retail, travel, financial services and telecommunications. Our customer retention rate is 98%. 

Quantum Metric has been named to the Inc 5000 and the Deloitte 500 for the last five-consecutive years, and has made the Best Places to Work lists by Glassdoor, BuiltIn, Fast Company and Forbes. 

If the above role seems like a match and you’re interested in joining a team of people with exceptional potential from diverse backgrounds, perspectives, and life experiences, we want to hear from you!

The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Quantum Metric reserves the right to change, edit, and add duties and responsibilities of all job descriptions at any time, at its sole discretion, and to notify the respective employee accordingly. 

Quantum Metric will only provide offers of employment and all communications regarding employment from an official @quantummetric.com email address and/or LinkedIn inMail. Quantum does not recruit via channels such as WhatsApp or Telegram, and will not ask for a candidate’s sensitive information and/or any upfront fees/costs during the job application process. Quantum asks that any candidates report any suspicious recruitment efforts to [email protected].

Quantum Metric is an E-Verify employer: https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

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