Medical Receptionist - job 1 of 2

QualDerm Partners is proud to be the largest multi-state female-founded and owned dermatology network in the U.S., with over 150 locations spanning 17 states. Our mission is to educate, protect, and care for your skin, ensuring that we provide top-notch comprehensive skin care that helps you achieve a confident, healthier, and more beautiful self!

We emphasize the importance of skin health by informing communities and healthcare professionals about skin cancer prevention, associated risk factors, and promoting healthy skin through consistent dermatological care.

At QualDerm, we aim to deliver innovative and holistic dermatologic care while fostering a productive and enjoyable work environment for our team members. We offer competitive compensation and benefits, alongside a unique and supportive culture.

Role Overview:

The Medical Receptionist is a vital part of our front office team, responsible for managing patient interactions and providing exceptional customer service. This role requires strong organizational multitasking abilities, excellent communication skills, and a commitment to patient satisfaction.

Key Duties and Responsibilities:

• Greet patients and visitors warmly, whether in person or over the phone, and promptly address their inquiries or redirect them as needed.
• Accurately log patient arrivals in the Practice Management System (EMR).
• Verify patient identities through name and date of birth and create new accounts for new patients.
• Prepare necessary patient paperwork ahead of appointments.
• Contact patients who missed appointments to reschedule them and document these interactions appropriately.
• Enhance patient satisfaction by efficiently coordinating appointments and addressing patient queries.
• Respond promptly to patients in distress, exercising professional judgment.
• Update patient information accurately in our system and verify insurance eligibility.
• Ensure the reception area remains clean and organized.
• Collect patient copays and outstanding balances during the check-in and check-out processes.
• Maintain confidentiality of patient information while adhering to policies and procedures.
• Support team efforts in achieving goals and results.
• Provide exceptional customer service in every patient interaction.
• Communicate professionally with patients, visitors, providers, and team members.
• Perform additional responsibilities as assigned by the Practice Manager or Area Practice Manager.

• High School Diploma is required; an Associates Degree is preferred.
• Previous customer service experience in a healthcare office is preferred (1 year).
• Excellent verbal and written communication skills are crucial.
• Strong organizational abilities and attention to detail are essential.
• Ability to handle multiple tasks in a fast-paced environment.

Benefits of joining Qualderm Partners:

• Competitive Pay – Attractive compensation to reward your hard work
• Comprehensive Health Coverage – Includes Medical, Dental, and Vision plans to keep you covered
• Generous 401(k) Plan – Company matches 100% of the first 3%, plus 50% of the next 2%, with immediate vesting
• Paid Time Off (PTO) – Accrue PTO from day one, plus enjoy 6 paid holidays and 2 floating holidays each year
• Company-Paid Life Insurance – Peace of mind with basic life coverage, with the option for additional plans
• Disability Protection – Short-term and long-term disability coverage to protect you in unexpected circumstances
• Additional Wellness Plans – Accident, critical illness, and identity theft protection plans for extra security
• Employee Assistance Program (EAP) – Access confidential support for personal or work-related challenges
• Exclusive Employee Discounts – Save on products and services with special discounts just for you
• Referral Bonus Program – Earn bonuses by referring qualified candidates to join the team

QualDerm Partners is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Applicants must be currently authorized to work in the United States in a full-time basis.