Call Center/Collections Assistant Manager

Overview

Lead with Purpose: Join Us as an Call Center/Collections Assistant ManagerAre you ready to take your career to the next level in a community-oriented environment? FORUM Credit Union is looking for a dynamic Call Center/Collections Assistant Manager to be a crucial part of our leadership team. You'll manage the daily operations of our collections department, driving performance, and fostering staff development

The Collections Assistant Manager is responsible for assisting In the daily operations of the collections department to include:  staffing, scheduling, performance management and staff training/development.   This position will monitor and review collection accounts and arrangements and ensure that appropriate policies and procedures are followed to maintain compliance.

Responsibilities

What you'll do:

• Manage daily operations of the mid stage and litigation collections team to ensure goals are achieved and call quality and abandon rate standards are met
• Assist the Collections Manager in setting goals and strategies aimed at minimizing risk and ensuring regulatory compliance.
• Review delinquent accounts to determine the appropriate collections action, maximizing efforts to collect funds.
• Manage all past due accounts, making decisions on extensions, charge-offs, repossessions, and liquidations.
• Maintain, create, and review comprehensive collection and incentive reports within the collection system.
• Conduct interviews and hire new team members.

As part of our team, you’ll embody the following key competencies:

• Accountability & Achievement/Motivation: Own your responsibilities, commit to achieving tangible results, and demonstrate persistence and perseverance.
• Attention to Detail & Quantity/Quality of Work: Ensure thoroughness and accuracy in all tasks, producing accurate and thorough work within set timelines while always seeking ways to improve.
• Service Orientation & Effective Communication: Understand and anticipate customer needs, prioritizing member satisfaction. Convey ideas clearly through various channels, tailoring your approach to different audiences.
• Interpersonal Skills & Leadership: Build strong relationships with internal and external partners, showing genuine interest and respect. Lead through objective setting, performance reviews, motivation, delegation, teambuilding, and empowerment.
• Composure: Maintain performance under pressure, handling adversity and conflict with ease.

Qualifications

What you bring:

• A two-year college degree, completion of a specialized course at a business or trade school, or an extensive in-house training program.
• One to three years of similar or related leadership experience.

Employee Perks:

• Competitive Pay
• Student Loan Reimbursement
• Tuition Assistance
• Wellness Programs
• Community Involvement and Paid Volunteer Time
• Professional Development/Award Winning Training Program
• 401K with Match
• Comprehensive Benefits Package
• Generous Paid Time Off

Please note: A criminal background screen will be conducted upon hire.

FORUM Credit Union values and celebrates diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.