Software Implementation Manager

About Proper 

Proper is a private equity–backed, hyper-growth platform transforming how multifamily property management is run. By acquiring and rolling up property management companies, streamlining operations, and driving innovation, we’re building a smarter, more efficient future for the industry. With AI and automation enhancing how we scale, Proper is creating the financial and operational backbone for tomorrow’s property management. Join us and help lead this transformation. 

About the Role 

We’re looking for a proactive and forward-thinking Software Implementation Manager to lead technology efforts across Proper and our portfolio. This is not your typical IT role — it’s a chance to own and shape the tech infrastructure of a fast-growing, PE-backed platform that’s embracing AI to scale smarter and faster. 

You’ll manage software rollouts, troubleshoot IT systems, and champion the adoption of automation and AI-driven tools that transform how we operate. If you thrive at the intersection of project management, IT, and innovation, this is the opportunity to make your mark. 

Key Responsibilities 

• Implementation Leadership: Lead technology deployments across Proper and portfolio companies. 

• Systems Integration: Manage integrations between core systems (e.g., Yardi, property management software, CRM/ERP tools) to ensure data flows seamlessly and platforms connect effectively. 

• Project Management: Oversee multiple rollouts with clear plans, milestones, and KPIs. 

• Stakeholder Communication: Provide updates to leadership and partner with teams to ensure successful adoption. 

• IT Support & Troubleshooting: Manage the helpdesk, resolve complex technical issues, and maintain IT documentation. 

• Cybersecurity & Compliance: Enforce best practices and ensure system stability. 

• Innovation & AI Adoption: Actively participate in the AI committee and help us build agents to  streamline workflows and reduce manual tasks.  

• Continuous Improvement: Evaluate implementations post-launch and recommend process enhancements. 

Our Core Values 

• People-First, Tech-Forward: We leverage technology to eliminate inefficiencies, empowering team members to focus on high-value work.   

• Authentic Candor & Transparency: We believe honest, direct communication builds trust, accountability, and stronger relationships.  

• Good & Fast Over Perfect & Slow: We move quickly on adaptable decisions and take a methodical approach for impactful ones.  

• Ownership & Accountability: We take initiative, embrace challenges, and follow through. We hold ourselves accountable for our work, decisions, and impact.  

• Empathetic Leadership: Strong leadership starts with high emotional intelligence, fostering a culture of support and loyalty.  

What We Offer 

• A collaborative, mission-driven environment 

• Access to top-tier  technology tools 

• Opportunities to shape the brand of a high-growth platform company 

• Competitive salary, benefits, and growth opportunities 

Proper is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. 

Qualifications & Experience 

• Bachelor’s degree in Computer Science, Engineering, or related field. 

• Experience with PMS integration (Yardi, Appfolio, or similiar)  

• 8+ years in software/hardware implementation, project management, or systems integration. 

• Strong IT troubleshooting skills with SaaS/ERP/CRM experience. 

• Curiosity and comfort with AI tools, scripting, or automation. 

• Proven ability to manage multiple, complex projects and cross-functional teams. 

• Excellent communication and stakeholder management skills. 

• PMP or similar certification a plus. 

Compensation & Benefits

• Base Salary: $85,000 – $95,000
• Bonus: Performance-based bonus
• Other Benefits: Health, dental, vision, 401k match, flexible PTO, team retreats, learning stipends